Reply5mo ago

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Quality Assurance Engineer (Manual)

United States·ChicagoFull Timemid

EngineeringQa Engineer

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Quick Summary

Overview

At Root16 Reply, our company is built around two things…our people and our clients. While other firms spend most of their time worrying about things like expanding their footprint and bottom line,

Technical Tools

EngineeringQa Engineer

At Root16 Reply, our company is built around two things…our people and our clients. While other firms spend most of their time worrying about things like expanding their footprint and bottom line, we’re more concerned about doing what’s right for our employees and our clients. We want to do everything in our power to make sure our clients, our team, and our organization, are successful. We’re looking to build true partnerships, and tackle challenges with our clients head-on; bringing our people, vision, and experience to the forefront. We take great pride in our work, and have fun doing it.

*We do not provide sponsorship or hire students who are currently on OPT, F-1 or J-1 student visas.

We are technologists

We are customer engagement enthusiasts

We are listeners and researchers

We are doers, thinkers and problem solvers

We are collaborative and cooperative

We are accountable to one another – and for one another

People who are smart, honest and genuine

People who take pride in their work

People willing to do what it takes and think outside the box

People who are life-long learners and help others learn along the way

People who laugh and don’t take themselves too seriously

People who do right by others

People who appreciate the abilities and differences of others

People who want to participate in building a positive work culture

Collaborative environment without politics, micro-management or burdensome tools and processes

Remote or hybrid options, flexible work environment with social events

Empowerment to make your mark

Growth defined by experiences, not tenure or rank

Invest in Your Nest benefit to upgrade home office

Wellness benefit for gym membership or home exercise equipment

Learning allowance for classes, training or personal pursuit

Discretionary Unlimited PTO, 11 paid holidays, birthday off and summer hours

Monthly cell phone / internet allowance

Excellent medical, vision and dental benefits plus 401K with company match

Education, certifications and training

Casual dress

This role is 100% manual testing

Engage with delivery teams via the Agile delivery processes

Review deployed user stories and acceptance criteria

Create and execute detailed, comprehensive Test Plans for user stories and associated acceptance criteria

Establish and maintain traceability of requirements through test plans and cases

Perform in-depth research to define the cause of the problem and offers solutions to the development team to resolve the problem

Work closely with developers and/or project managers to reproduce, isolate, and resolve product anomalies or design issues

Ensure that test plans and cases fully exercise every aspect of the solution

Execute smoke/regression testing for each release

Support and consult with other engineering departments to support their build and QA processes

1-5 years of hands-on QA manual testing experience in a client and/or web services environment, while adhering to Agile methodologies

Writing clear, concise detail-oriented test plans and test cases (Azure Dev Ops experience is a plus)

Ability to understand and create test plans from specifications or verbal communications

Liaison with development, project management, and customer support

Willingness and ability to quickly learn new features and functionality offered in Microsoft Dynamics and the Power Platform

*We do not provide sponsorship or hire students who are currently on OPT, F-1 or J-1 student visas.

Bachelor's degree preferred

Background in one or more of the following Microsoft products: Dynamics 365 Sales, Marketing/CIJ, Customer Service, Portals, Customer Insights or Power Platform

Knowledge of HTML, CSS and JavaScript

Experience with GitHub Copilot and Claude code