Head of Omnichannel

Reward Gateway, part of Edenred, is a global leader in benefits and employee engagement. We help businesses attract, engage, and retain top talent through strategic reward, recognition, and well-being solutions.

Guided by our shared missions - ‘Making the World a Better Place to Work’ and ‘Enriching Connections, For Good’ - we’re committed to transforming workplaces and improving people’s daily lives.

Our team embodies entrepreneurial spirit, innovation, and respect. We push boundaries, speak up, and stay human, fostering a culture where imagination thrives!

Your Role in our Mission:
The Head of Omnichannel (Customer Engagement) is accountable for designing, owning, and scaling a best-in-class omnichannel engagement model that drives customer adoption, usage, renewal confidence, and commercial outcomes across the customer base.

This role operates in close partnership with Client Success Directors and the Director of Client Success, enabling those leaders to focus their time and attention on the accounts and segments that will drive the greatest platform adoption and commercial impact.

By combining digital, tech-touch, campaigns, content, and targeted human intervention, this role ensures customer engagement is intentional, data-led, scalable, and aligned to account-level priorities

This role ensures customer engagement is focused where it matters most. By partnering closely with Client Success Directors and the Director of Client Success, the Head of Omnichannel Customer Engagement enables senior leaders to concentrate on high-impact accounts while ensuring the wider customer base receives consistent, scalable, and value-driven engagement. 

 

As Head of Omnichannel, you will be responsible for the following key outcomes: 

What’s In It For Me?  
A chance to be part of an extremely well established, stable and high growth ‘Unicorn’ SaaS company with over 50 benefits in our employee benefits package, including:   

Click here to see our full suite of benefits and perks dedicated to supporting all aspects of employee wellbeing! 

Flexible, Hybrid Working:  
Collaboration, connection as a team, and strong internal relationships are part of the “RG Magic” that makes our culture thrive. Our teams work from our Dean Street office two days per week.