Procurement Triage Specialist

(Full-time Temporary role)

• →Monitor and manage the ServiceNow procurement and inventory ticket boards continuously 
• →Acknowledge receipt of requests and communicate with clients as needed via email or chat
• →Categorize tickets according to predefined rules (e.g. licensing, software, hardware, inventory, and
  complex requests)
• →Triage incoming tickets and assign them to the appropriate team member
• →Adjust ticket assignments based on team availability/ workload (e.g., PTO)
• →Provide clients with updates, including ETA and tracking information when applicable, according to
  predefined policies
• →Review tickets and follow up with clients via email or chat to gather additional details when necessary
• →Identify and escalate urgent or stale tickets to the team lead
• →Track and report tickets that were incorrectly assigned to the procurement team
• →Research client history to provide context and support procurement analysts
• →Maintain and update records in IT Glue, including quoting profiles and license details
• →Contribute to process improvements by maintaining documentation related to ticket management
  policy and procedures

• HS diploma 
• Bachelor's Degree preferred
• Professional demeanor 
• 2-4 Years Prior experience in IT procurement, distribution, or managed services preferred 
• Basic understanding of computer hardware, components and software 
• Prior experience working within software systems a plus (ServiceNow, ConnectWise, Microsoft Office Suite) 
• A great attitude and a willingness to learn from and contribute to our Procurement Team