RV Station Operations Manager

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  Autonomously lead and establish station operations, collaborating closely with headquarters to manage day-to-day activities on-site.

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  Implement existing standards and processes while contributing your own ideas to improve vehicle returns, handovers, and preparation.

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  Maintain constant communication with international teams to ensure ongoing optimization across all roadsurfer locations.

Roadsurfer is an equal opportunity employer committed to a diverse and inclusive workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity or expression, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. As part of our hiring process, all candidates will be required to undergo a pre-employment background check. These checks may include, but are not limited to, criminal history, employment verification and driving record review.

• Own your station's Service Quality Score (SQS) — roadsurfer's core KPI that measures customer experience through post-rental surveys.

• Monitor and act on the two pillars of SQS: Fleet Care Quality (van cleanliness and technical condition) and Customer Care Quality (staff friendliness and pickup wait times).

• Analyze performance data and trends to identify gaps and implement strategies to get — and stay — above target.

• Motivate and guide your on-site team, including onboarding, task planning, and quality control.

• Manage a team structure with both Core Team members (year-round) and a Flex Team (seasonal) brought on during peak season to support high-demand periods.

• Build staffing plans that balance full operational coverage with cost efficiency and service quality — you'll need to think like both a people leader and a budget owner.

• Source and recruit the right talent to build and maintain a high-performing station team.

• Oversee the local vehicle fleet for rental: documentation, maintenance, cleanliness, and coordination with local service partners.

• Ensure every van leaving the lot meets roadsurfer's standards — because the fleet is the product.

• Advise customers on our campers and deliver a friendly, efficient check-in and check-out experience.

• Send every customer out as a happy roadsurfer — ready to surf the roads of the USA.

• During non peak seasons, Station Managers and stations team may be utilized to support roadsurfer Customer Success Team with on road support via calls or emails.

In compliance with federal law, all new employees will be required to complete Form I-9 and participate in E-Verify to verify their eligibility to work in the United States. E-Verify a federal program that electronically confirms the employment eligibility of all new hires. roadsurfer cannot offer sponsorship for this position.

We look forward to receiving your application! If you have any questions, feel free to reach out to us at TeamUSA@roadsurfer.com, and we will get back to you as soon as possible.

We are more than Europe's largest campervan rental company. In 2021 we launched our platform roadsurfer spots in addition to our other products rent, abo and sales – a platform where you can discover and book unique camping spots. But that’s only the beginning. We are growing fast, so hop on board and join us on our journey. The roadsurfer philosophy is simple: rent an RV, start your adventure, be happy. Come ride the wave with us!