Collections Manager - Colombia

Roca Alliances is a specialized recruitment and operations partner in the technology sector, dedicated to building high-performance teams across Latin America for multinational companies.

For this opportunity, we are hiring talent to join our Cross-Border Teams, supporting a global technology client operating in a fast-evolving and highly competitive industry focused on protecting digital environments.

This organization values data-driven decision-making, cross-functional collaboration, and financial rigor to drive sustainable growth.

We are looking for a proactive and detail-oriented Collections Manager responsible for overseeing accounts receivable collections and cash application processes, while collaborating closely with global finance teams to ensure accurate and timely payment processing.

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  Manage the collections process for outstanding receivables.

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  Oversee cash application activities and ensure accurate allocation of payments.

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  Respond to customer inquiries related to billing and payments.

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  Analyze cases individually to determine the best resolution strategy.

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  Coordinate with U.S. and India accounting teams to resolve complex cases.

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  Identify root causes of payment delays and recommend effective solutions.

• 5+ years of experience in Accounts Receivable or Collections.

• Experience handling customer billing inquiries and payment disputes.

• Strong communication and problem-solving skills.

• Ability to work independently and manage multiple cases simultaneously.

• Experience working in technology or SaaS companies.

• Experience with ERP systems (NetSuite preferred).