Manager of Account Management

Roca Alliances is a specialized recruitment firm focused on connecting top-tier talent with leading global technology companies. We partner with innovative organizations worldwide, helping them scale high-performing teams through strategic and tailored recruitment solutions.

This opportunity is with Simpro Group, a global technology company dedicated to delivering powerful business management solutions that help organizations streamline operations, improve efficiency, and drive growth. Simpro Group is recognized for its customer-centric culture, innovation-driven mindset, and commitment to long-term client success.

We are looking for a Manager of Account Management to lead, develop, and scale our Account Management function. In this role, you will play a key part in retaining and growing our regional customer base by ensuring customers receive exceptional value, support, and strategic partnership throughout their journey with Simpro.

● Collaborate in the development of the Account Management strategy to drive revenue, improve customer experience and reduce churn and cancellation.

● Empower the team of Account Manager's to have the most impactful interactions with customers within their segment.

● Develop and execute strategies per customer segment to maximise the value Simpro’s customers get from the platform.

● Analyse customer (and other) data to monitor team performance and measure the effectiveness of the Account Management strategy.

● Help scale and further shape Account Management team to drive the team metrics.

● Encourage and lead collaboration between internal teams.

● Represent Simpro for customers, both with executive sponsorship and customer frustrations.

● Extensive experience managing Account Management or Sales teams as well as senior leadership experience (e.g as Head of or Director of Customer Success/ Account Management team), preferably in a SaaS business.

● A strategic mindset and ability to build and maintain business insight.

● Demonstrable experience of owning and delivering on commercial goals, which has resulted in customer growth and retention.

● Excellent people management skills and experience building highly effective teams.

● The ability to create a strong and positive team culture (conducting regular 1-1s and team meetings, ensuring decisions, plans, goals are shared, and that issues are resolved in a timely manner).

● Exceptional customer relationship skills, with the ability to develop and build profitable and successful working relationships with executive stakeholders.

● Excellent interpersonal skills (self-awareness, empathy, approachable conflict resolution, negotiation, and influencing skills diplomacy, tact etc.) and the ability to collaborate effectively across teams. ● Empathy for customers along with passion for revenue and growth.

● Strong analytical skills and a process-oriented mindset.

● Be tech savvy and have a genuine interest in software and products.

●🕔 Commited to work on Night Shifts with our customers through dynamic rotating schedules between 5:00 PM – 2:00 AM and 3:00 AM – 12:00 PM.