Sales Operation Analyst

📍 Latin America | Cross-Border Team

Roca Alliances is a specialized recruitment and operations partner in the technology sector, building high-performance teams across Latin America for multinational companies.

For this opportunity, we are hiring talent to join our Cross-Border Teams, supporting a global technology client operating in a fast-evolving, highly competitive industry focused on protecting digital environments. This organization values data-driven decision-making, cross-functional collaboration, and financial rigor to fuel sustainable growth.

We are looking for a Sales Operations Analyst to provide operational support to a global Sales Operations team in a fast-paced SaaS environment.

In this role, you will help execute complex quoting processes and manage contract updates while ensuring accuracy, efficiency, and compliance with internal processes. You will serve as a key operational layer supporting high-volume sales transactions and ensuring smooth deal execution.

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  Execute complex quote creation using Salesforce CPQ, ensuring accuracy and speed.

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  Process contract modifications, including cancellations, re-creations, and rebooks.

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  Support contract conversions, including Evergreen to termed agreements.

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  Manage renewals, cross-sells, and plan adjustments.

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  Navigate and manage nested case workflows across multiple systems.

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  Validate pricing, SKUs, contract terms, and billing alignment.

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  Collaborate closely with the Sales Operations leadership team and internal stakeholders.

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  Maintain high SLA performance while managing high transaction volumes.

As a Sales Operations Analyst, your day will involve supporting the sales team by executing and managing complex deal operations within the CPQ system.

You may start the day by reviewing incoming requests for quote creation or contract updates, ensuring that pricing structures, SKUs, and contract terms align with company guidelines. Throughout the day, you’ll process renewals, cross-sells, and contract adjustments, working closely with internal stakeholders to ensure deals move forward smoothly.

Because this is a high-volume environment, you will need to maintain strong attention to detail while working efficiently, ensuring that every transaction is completed accurately and within established service levels.

You are a detail-oriented and independent operations professional who thrives in structured but fast-paced environments. You are comfortable working with complex quoting processes, SaaS subscription models, and contract workflows, and you take pride in executing operational tasks with precision.

You are proactive, organized, and capable of navigating complex systems and processes with minimal supervision.

✨ Why Join Us?

• Work with a global SaaS technology organization

• Be part of a cross-border operations team supporting international markets

• Gain experience in high-impact revenue operations and sales processes

• Collaborate with global sales and operations leaders