Loss Prevention Associate - Rittenhouse Square

Philadelphia, PA - Rittenhouse Square

At Rothy’s, we believe there’s a better way to do business—one that puts the planet and its people first. That’s why we’ve transformed millions of plastic bottles into stylish, sustainable shoes and bags, creating wardrobe staples that look just as good as they feel.

In our retail stores, clienteling, and genuine connection are at the heart of everything we do. We take pride in building lasting relationships with our customers—getting to know their style, anticipating their needs, and creating personalized experiences that make them feel truly seen and supported. Whether it’s helping someone find their perfect fit or sharing the story behind our sustainable designs, every interaction is an opportunity to deepen that connection.

As we grow, we’re cultivating not just a workplace, but a community. It’s a place where careers can grow, ideas are shared, and people feel a true sense of belonging. Every day brings new opportunities to learn, lead, and make an impact—together, as part of a welcoming, inclusive team that celebrates each other’s contributions.

Our phenomenal Retail team interacts with our customers in a super special way. Shopping at Rothy’s IRL is not your ordinary retail experience, so naturally, our staff is extraordinary too. Members of this team are experts in the fit, wear, and sizing of our shoes. They have deep knowledge of every style and out-of-this-world customer service skills. Our customers love shopping in stores due to the exceptional experiences they have with our Retail team.

We are seeking a personable and professional Loss Prevention Associate to join our Rittenhouse Square Store team. In this role, you will be the first point of contact for customers, greeting them warmly and contributing to the overall Rothy’s Experience. You will maintain a visible presence at the store entrance to deter theft, manage store traffic, and support loss prevention efforts. Your responsibilities will include assisting customers with entering and exiting the store, managing lines during peak times, and ensuring a safe and secure shopping environment. You will be an essential part of the team, reflecting Rothy’s core values and a service mindset in all your interactions.

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  Open the door and greet customers personably and warmly as they enter and exit the store while contributing positively to the overall Rothy’s Experience

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  Maintain a visible presence at the store entrance to deter theft and ensure security

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  Assist with line management during peak volumes and ensure in-store traffic is manageable for the store team

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  Support management in loss prevention and safety responsibilities by using the Rothy’s Experience model. Report any suspicious activities to the store manager on duty and ensure compliance with all safety and security protocols

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  Understand the core values and culture of Rothy’s and reflect these in all efforts

• Previous experience in a similar role such as security, hospitality, or customer service

• Excellent interpersonal and communication skills

• The ability to remain calm and professional in high-pressure situations

• Knowledge of security and safety procedures

• Friendly, approachable, confident and have a customer-focused demeanor

• Able to stand for extended periods and manage high customer traffic

• 18 years of age or older

$21.00-$22.00 hourly

Base pay is one part of the total rewards package that is provided to compensate and recognize employees for their work. This role may be eligible for additional discretionary bonuses/incentives, as well as a comprehensive benefits package.

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