Spanish Procure to Pay Associate

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in over 120 countries.

Key Responsibilities

• Respond to vendor queries via phone and email in a professional, courteous, and timely manner.

• Log, track, and follow up on all vendor issues until closure.

• Provide accurate information related to processes, guidelines, status updates, and escalations.

• Always ensure clear and concise communication.

• Identify, categorize, and prioritize vendor issues based on severity.

• Liaise with internal teams to resolve vendor concerns.

• Ensure SLAs for response and resolution are consistently met.

• Escalate high-impact or urgent issues as per the escalation matrix.

• Maintain detailed and accurate case records in the ticketing system.

• Prepare daily/weekly reports on ticket volume, issue types, and resolution times.

• Contribute to updating helpdesk SOPs, FAQs, and knowledge bases.

• Identify recurring vendor issues and propose improvements.

• Maintain high service quality, call etiquette, and compliance with communication standards.

• Participate in calibration sessions and internal training.

Educational background

• HSC/ Diploma/ Degree in a related field along with 6-12 months relevant work experience

• Spanish written and spoken

Knowledge/Skills Requirements ·

• Reliable · Discreet

• Attentive to details

• Accurate

• Excellent communication skills

• Team Player

• Strong analytical skills and efficient planning skills

• Proficient in MS Office

• Good SAP background will be an advantage

Visit us at www.accenture.com 

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.