Who we are:
At Rover, pets and their people are at the heart of everything we do. We connect pet parents with trusted pet care across the U.S., Canada, Europe, and Australia.
Headquartered in Seattle and Barcelona, we’re a values driven, fast-growing tech company focused on building safe and personalized experiences tailored to the needs of each unique pet. We’re investing in AI as a business accelerator and provide every team member access to AI tools in service of creating better experiences for our community.
We are proud to be recognized as a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal. At Rover we’re committed to creating an accessible, inclusive, and welcoming community, which starts with our employees.
Want to make an impact? Join our pack and come work (and play!) with us.
Meet the IT Team:
Our team supports the software and hardware that Rover’s workforce relies on to do their jobs. Our IT environment is 100% cloud-based with no on-premise servers. We have team members in both the US and Spain to support Rover’s international workforce.
Who we're looking for:
We are looking for a hardworking and team oriented IT Support Specialist to join our team in our Barcelona office. The Support Specialist is primarily responsible for providing IT support to Rover's European workforce.
Ensure Help Desk SLAs and ticket volumes are honoredAnswer, prioritize and resolve incoming Help Desk incidents/requests while providing an outstanding customer experienceProvide on-site support from our Poblenou Barcelona office, with the option for some occasional flexible work from home.Provide software support, e.g. user account management, troubleshooting, installation and configurationProvide hardware support, e.g. laptop provisioning/deprovisioning, break/fix for laptops, A/V equipment, and copiersImplement and lead AI usage across the company as part of the IT teamHandle onboard/off-boarding tasks for employee lifecycle in collaboration with HR and our Workplace Experience team.Build and maintain internal team documentationParticipate on special IT projects and initiatives
1+ years of corporate IT Help Desk experienceExperience providing hardware and software support primarily on Macs and some Windows laptopsExperience administering user accounts in corporate applications such as Okta, Google, and Atlassian productsExperience using an IT service management system to manage your work, e.g. Jira Service ManagementExperience problem solving basic LAN/WAN networking issues, e.g. wireless performance issues and networking troubleshootingExperience with the IT tasks associated with on/off-boarding employees/non-employeesAbility to be self-directed and work independently as a member of a teamStrong attention to detail and precision in following set processesThrives in a dynamic environment, demonstrating the ability to adapt to evolving priorities and ambiguous situations.Ability to occasionally work evenings or weekends and lift up to 10 poundsFluent in English and able to communicate with vendors in Spanish
Apple Genius Bar or similar experienceExperience supporting IT General Controls (ITGC) initiatives related to SOX, PCI, CCPA and/or GDPR regulationsKnowledge of Linux, iOS or Android troubleshootingFamiliarity with AI usage in enterprise applications, prompt engineering, etc.
Qualified for the position and your values align with Rover's Core ValuesA fast learner that can quickly pick up new technologiesAn excellent support specialist who wants to get even betterA superb communicatorGood at embracing a problem, but also knows when to seek helpEager to improve processes and seek out solutions to team pain-pointsAble to work independently
Long-term incentive plan with a company performance-based cash payoutPension planPrivate medical insurance25 days PTOMeal allowance and flexible compensation plan (transport and nursery)Gym membership€450 to cover the costs associated with the adoption of a petAnnual €150 wellness reimbursementFlexible work hours, sometimes you'll need to be in at certain times, but on the whole, we're pretty flexible when it comes to managing workload and timeGrab snacks, fresh fruit, in our kitchen to keep yourself going Regular team activities, events, game nights, and moreDog-friendly office
BarcelonaFull-timemid
