Sakon5mo ago

JR Project Manager-ServiceNow Integration

United StatesRemoteFull timemid

OperationsOtherProject ManagerProject & Program Management

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Overview

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The JR Project Manager is an essential role in the execution of mid-to large-scale enterprise projects for Sakon and its partners. The Project Manager is the day-to-day point of contact for the client working closely to define requirements, hold workshops, track deliverables and supporting the project team and the client throughout the full project lifecycle. This role will manage multiple projects and work closely with stakeholders to assure that client projects are delivered as defined within agreed to contracts.

Works closely with stakeholders to drive project delivery and ensure the adoption of Sakon’s technical and functional solution(s)

Works with client and internal teams to develop documentation for a given project including business goals and objectives, project strategy, scope, requirements, and a detailed project plan; may assist in the development of use cases, test cases and training needs, as necessary, for all project assignments

Identifies, tracks and manages program level risks, activities, and issues creating client and partner score cards and project status reports

Runs regular project meetings, setting the agenda, leading the meeting and documenting/delegating action items, meeting notes, client satisfaction and timeline shifts

Manages client activities, resolves problems and communicates escalations or issues to management in a timely manner, ensuring that all communication is professional, accurate and the appropriate level of information for the intended audience priorities

Manages according to project plan and scope of work- quickly identifies scope creep and deploys measures to enforce change management procedures/controls

Leads and manages end-to-end integrations Projects with ServiceNow.

Ensures proper governance, documentation, and adherence to integration best practices for ServiceNow and related enterprise systems

Proven knowledge of the concepts, methods and practices of project management and demonstrable strong time-management and follow up skills required; Ability to manage/prioritize competing demands across multiple projects

Strong communication, writing, listening, analytical, and problem-solving skills; Demonstrable organizational and leadership skills are critical to success as well as the ability to remain calm/comfortable through ambiguous or vague situations

Ability to think critically, document factually, and stay focused on the underlying business requirements to contribute in a technical team environment

A focus on consistent, high-quality delivery of work product, demonstrable throughout one’s work

Integrity, authenticity, respect, and confidentiality; Ability to work collaboratively and diplomatically across global business units

Strong understanding of enterprise system integrations, ServiceNow platform capabilities

Ability to work Independently/with high level of autonomy. Self-motivated with strong sense of urgency to (a) drive project team to meet deadlines and (b) continuously evaluate existing processes and procedures to make recommendations for improvement

Supports PMO Director to develop skills of staff; advises and encourages junior staff on how to complete tasks and activities with greater efficiency through application of lessons learned from prior projects; recommends training(s) to mitigate knowledge gaps and improve strategy execution

Experience in a dynamic, fluid software working environment; 10+ years of Industry experience delivering mobility software solutions and services to domestic and global clients

Bachelor’s Degree

Minimum of 5 years of project management experience; Project Management Professional (PMP) or equivalent certification preferred

2+ years of experience managing ServiceNow integration projects, including ITSM, ITAM, HRSD, CMDB, and workflow automation initiatives

Experience working across multiple technical projects that include HRIS, Mobile Device Management (MDM), AP/GL and financial systems integrations

Business travel as dictated by client project requirements, expected <25% of the time

Experience with project management tool sets to include MS suite of products, JIRA, SharePoint, and Smartsheet