Airport Services Supervisor - SLL

Role Objective: The Airport Services Supervisor oversees and coordinates the activities of Airport Services agents and appointed Ground Handler to ensure consistent delivery of high-quality service to Salamair passengers in respect of check-in, boarding, special services, ramp operations and baggage services. Ensuring the consistent application of the company’s commercial and safety standards and procedures, the ASVR provides support, leadership and coaching to the front-line staff engaged in ensuring the smooth and efficient processing of all passengers. Duties and Responsibilities: Organize allocation of agents to check-in, Departures/Transfer, Ramp or Arrivals on a rotating basis and provide briefings on a shift by shift basis; Set up check-in area and ensure correct allocation of desks, manpower and other resources, monitoring activities of OV and Ground Handling Agents (GHA); Monitor passenger flow and queue times providing assistance and adjusting desk allocation as required, including liaison with immigration, Security and authority’s terminal management; Ensure proper enforcement of flight opening/closure times, baggage policies, Credit Checks and documentation requirements; Provide assistance and information to passengers and stakeholders as necessary; Liaise with OCC and GHA and organize staff to ensure timely commencement and close out of boarding process; Assist passenger progress through security, immigration and transfer areas and assist with baggage and flight connections; Ensure safe passenger embarkation and disembarkation processes and monitor turn-round handling and baggage handling activities within company/regulatory safety and security guidelines; Assist passenger arrivals and baggage reclaim process and offer any assistance as necessary; Liaise with all stakeholders and assist passengers in case of delays or disruption; Monitor, investigate and report any irregularities and identify & implement solutions; Coach and mentor junior staff appropriately – leading by example. Responsible for identifying safety risks to support safety objectives and maintaining security standards in accordance with the guidelines outlined in current version of AOSP Chapter 3.4 and 14.13. Any other duties that may be assigned by the line manager. Requirements The Airport Services Supervisor should have the good knowledge of aviation related of Ground Services functions and Operations. Educational Qualifications & Experience – A Diploma/Graduate in any discipline from any recognized University or minimum 03 years’ experience in Ground Services related functions. Established team player and team builder with proficiency in written, verbal communication skill with basic computer knowledge.