Customer Success Management - Internship

🇪🇺 Join Scaleway and shape the sovereign cloud of tomorrow !

Since 1999, we have been designing secure, sustainable infrastructures aimed at supporting the most ambitious companies.

Historically known for our dedicated servers (Dedibox), we made a strategic shift to cloud computing in 2015. Staying true to our principles of simplicity, flexibility, and technical excellence, we have become one of the leading players in Europe in the sector.

With the rise of artificial intelligence, we have strengthened our commitment, supported by the Iliad Group, which is investing €3 billion to develop a serious, sovereign AI alternative to American and Asian giants.

Every day, thanks to our rich catalog of products and services (bare metal, containerization, serverless, AI, etc.), Scaleway proudly serves 38,000 private and public sector clients, from Photoroom to Mistral AI, Golem AI, and ADEME.

📍 Our offices are located in Paris, Lille, Toulouse, Bordeaux, Rouen, Rennes and Lyon.

Our growth is driving us to strengthen our Customer Success Management (CSM) team to support the development and retention of our customers.

Your mission will be to support CSMs in their daily interactions with clients and contribute to improving customer processes in order to help maintain and grow our customer base while delivering a high-quality client experience.

We work in a collaborative and international environment where the diversity of Scalers, combined with a spirit of sharing, helps bring new projects to life every day, advancing our ambitions together.

You will be part of a team of 13 people, dedicated to supporting, retaining, and developing Scaleway customers through strong relationships and a deep understanding of their business and technical challenges. The team works closely on customer follow-up, process improvement, and cross-functional projects with other internal teams.

• Organise, prepare and participate in customer meetings alongside CSMs, in particular mid-market
• Write meeting summaries and ensure follow-up actions are clearly identified
• Contribute to cross-functional projects to improve CSM processes and tools
• Analyze customer feedback and help improve customer data quality
• Support the team in using CSM tools and dashboards for customer monitoring

• Currently a Master’s student (M1 or M2) in a business school or engineering school
• Good communication skills, ability to structure information and produce clear written summaries
• Analytical skills, able to tell a story from data
• First experiences through school projects, internships, or student jobs
• Strong interest in customer relationship management and the tech/cloud ecosystem
• Comfortable working with digital tools such as Slack, Google Workspace, CRM tools (Salesforce is a plus)

• Curious and eager to learn
• Interested and engaged in understanding customer needs
• Good listening skills
• Open-minded and collaborative
• Organized and reliable

Offices: Our offices are spacious, dynamic workspaces with bold design, conveniently located near public transport. Most of our offices feature outdoor spaces (terraces) and bike parking facilities.

Dining: Our chef provides a healthy meal service at the headquarters, and breakfast is available across all our sites year-round. Scalers working from regional sites enjoy a Swile card for lunches.

Well-being commitments: Whether it’s access to a gym, daycare places, or discounted services for caring services, Scaleway is committed to supporting Scalers in maintaining a balanced life.

International environment: With dozens of nationalities, Scaleway offers a stimulating environment where English is as widely spoken as French.

Career & Mobility: Our managers value internal mobility, and opportunities to transition to other entities within the Iliad Group are accessible to all Scalers.

• HR interview (30 min)
• Interview with the managers to understand your skills, motivations, and interest in the role (45 min)
• Interview with Louise to validate your fit with the team and our culture (45 min)

📅 Internship start date: July 2026

📍 Location: Paris