Customer Success Manager

France·ParisFull Timemid

Customer Success ManagerCustomer SuccessCustomer

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Quick Summary

Overview

Department: CS Reporting to: VP CS EMEA & APAC TYPE : FULL TIME – HYBRID ( Regular travel to customer sites) Location: FR Experience: 3 to 6 years About Scality: Scality solves organisations’ biggest data storage challenges: growth, security, performance, and cost.

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About Scality:

Scality solves organisations’ biggest data storage challenges: growth, security, performance, and cost. Designed for end-to-end cyber resilience, only Scality S3 object storage with CORE5 safeguards data at every level of the system, from API to architecture. Its patented MultiScale Architecture enables limitless, independent scalability in all critical dimensions to meet the unpredictable demands of modern workloads. The world’s most discerning companies depend on Scality to accelerate high-performance AI initiatives, optimize cloud deployments, and defend their data with confidence. Recognized as a leader by Gartner, Scality software is reliable, secure, and sustainable. Follow us on LinkedIn. Visit www.scality.com and our blog.

About the role:

This is not a support role: it is a strategic, revenue-driving position where your ability to build trust and drive outcomes will directly shape Scality’s growth in key markets. As a Customer Success Manager (CSM), you will be the trusted advisor ensuring our customers not only achieve their desired outcomes but also unlock the full potential of our products. This role is all about building lasting relationships, driving product adoption, and maximizing customer satisfaction and retention — while seizing opportunities to grow revenue by identifying and nurturing upsell, cross-sell, and renewal opportunities. Your impact will directly shape both customer success and business growth.

Lead seamless onboarding, drive product adoption, and secure renewals.

Serve as the primary point of contact for your assigned customer portfolio.

Build deep, trusted relationships by understanding customer goals, challenges, and success metrics.

Proactively monitor customer health using data and insights to identify risks and opportunities.

Develop and execute tailored success plans that maximize the value customers gain from our solutions.

Track and report on critical metrics such as NPS, retention rates, and upsell/cross-sell performance.

Identify and nurture upsell, cross-sell, and renewal opportunities.

Provide structured expansion signals to Sales and actively support renewal preparation and forecasting.

Drive incremental Annual Recurring Revenue (ARR) growth across your account portfolio.

Work closely with Sales, Support, and Product teams to deliver a cohesive customer experience.

Act as the voice of the customer internally to advocate for product and service improvements.

Share knowledge through documentation, coaching, and cross-team support (e.g., CSEs, engineers, project managers, sales).

Language skills:

Nice to Have

~1 min read

We offer careers with an opportunity to bridge international borders, an intensely fun environment with smart people.

We encourage promotion and elevation through training and development programs.

We care for our employees through company supported programs such as sports and wellness programs, “social responsibility” programs and generous benefits packages.

We support team building and get together events through all of our various locations in the world.

Life at Scality is exhilarating.

Our internal motto is : “work hard, play hard, eat well and amaze the customer!”