Senior O2C Operations Analyst

Scandit is looking for a Senior O2C Operations Analyst to join the Order to Cash team. This is a hands-on operational role requiring demonstrated experience in order management within a SaaS environment, with direct ownership of end-to-end O2C processes, financial systems, and cross-functional coordination across Sales, Finance, and Operations.

The role is open to candidates with a minimum of 3+ years of relevant experience in order management or a closely related O2C function, ideally within a SaaS or subscription-based business. Candidates with strong Salesforce proficiency and practical knowledge of AI tools,  including Claude or equivalent, to support order entry, data quality, and workflow efficiency are strongly preferred.

• Own end-to-end order entry and validation across Salesforce and NetSuite, ensuring accuracy, completeness, and compliance with booking policies
• Manage complex order types including amendments, co-terms, upgrades, and multi-element arrangements
• Lead collection cycle management and resolution of overdues 
• Maintain and enforce data integrity standards across CRM and ERP systems; identify and remediate data quality issues proactively
• Oversee licence key management and ensure timely and accurate provisioning aligned to contract terms
• Serve as a senior point of contact for order-related queries from Sales, Deal Desk, and Finance

• Apply AI tools — including Claude and similar platforms — to accelerate order entry, data validation, draft communications, and process documentation
• Lead or co-lead automation initiatives within the O2C function; evaluate, test, and implement tooling to reduce manual effort
• Identify process inefficiencies and drive continuous improvement across the order-to-cash cycle
• Document current-state and future-state processes; maintain operational runbooks and training materials
• Support system configuration and data clean-up projects in Salesforce, including deduplication and record hygiene

• Partner with Sales, Deal Desk, Legal, and Revenue Ops to resolve complex order scenarios, billing holds, and contract disputes
• Support month-end and quarter-end close by ensuring all bookings are processed, reconciled, and traceable
• Assist with audit requirements by maintaining complete and accurate financial records
• Contribute to reporting and operational metrics for the O2C function; flag trends and escalate risks proactively

• Minimum three years of experience in order management, O2C operations, or a closely related role within a SaaS or subscription-based company
• Hands-on Salesforce experience: ability to manage opportunities, orders, and records; run reports; and maintain data quality independently
• Practical knowledge of AI tools such as Claude, ChatGPT, or equivalent, with demonstrated ability to apply them to order entry, data management, and process documentation workflows
• Strong attention to detail and high accuracy when processing structured data across multiple systems simultaneously
• Experience working with an ERP system; NetSuite experience is a strong advantage
• Clear and precise written communication in English; ability to escalate issues with full context and without ambiguity
• Organised, methodical approach to workload management; comfortable managing multiple active workstreams in a fast-paced environment
• Degree in Finance, Business, Economics, Accounting, or a related field, or equivalent practical experience

• Deep familiarity with SaaS business models, subscription billing, and revenue recognition concepts
• Experience with order-to-cash automation initiatives or system implementation projects
• Familiarity with revenue operations, contract management, or Deal Desk processes
• Exposure to audit, compliance, or SOX-adjacent financial controls
• Prior experience mentoring junior colleagues or leading operational projects