Pool Attendant

The Pool & Beach Concierge is responsible for delivering exceptional guest experiences at the resort's pool and beach facilities, with a primary focus on cabana guests. This role serves as the main point of contact for guests utilizing private cabanas, ensuring all requests, amenities, and personalized arrangements are executed seamlessly. The position also oversees and coordinates all golf bookings, providing guests with expert assistance in arranging tee times, transportation, equipment rentals, and related golf experiences.

The ideal candidate is highly organized, guest-focused, proactive, and passionate about creating memorable luxury hospitality experiences.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serve as the primary host and liaison for all cabana guests.
• Coordinate special requests, celebrations, and personalized experiences, including birthdays, anniversaries, and VIP amenities.
• Monitor guest satisfaction throughout the day and proactively anticipate guest needs.
• Ensure cabanas are properly prepared prior to guest arrival, including amenities, cleanliness, and special setup requests.
• Maintain accurate records of cabana reservations, guest preferences, and special requests.

• Respond promptly and professionally to guest inquiries and service requests.
• Coordinate transportation, dining reservations, recreational activities, and other resort experiences as requested.
• Build rapport with repeat and VIP guests by recognizing preferences and delivering personalized service.
• Resolve guest concerns efficiently and escalate issues when necessary to ensure guest satisfaction.

• Manage all golf reservations and tee-time bookings for resort guests.
• Coordinate directly with golf course operations to secure tee times and special requests.
• Maintain communication with golf operations to ensure seamless guest experiences.
• Track and confirm all golf bookings and communicate updates to guests in a timely manner.

SPECIFIC EXPERIENCE WE'RE SEEKING:

• Previous experience in luxury hospitality, concierge services, guest relations, or recreation operations preferred.
• Excellent interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Ability to work in a fast-paced, guest-focused environment.
• This position requires a flexible schedule, must be able to work evenings, weekends, and holidays.

  Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.

  Salary range: $9.00 USD - $10.00 USD per hour plus gratuity & commission scheme