Customer Support (Education Vertical)

seQura provides innovative, flexible and easy-to-use payment technologies that help merchants acquire, convert and retain more customers.

We make a difference sales performance by tailoring our solutions to different sectors, to address their unique pain points and deliver superior results in Retail, Education (EduQa), Optics (OptiQa), Repairs and Travel.
We also empower smart shopping to consumers who seek more value, convenience, and flexibility in their shopping, with new payment experiences that allow them to save, access interest-free credit, or pay in small, comfortable installments of up to 24 months.

Born in Barcelona, seQura is a privately-owned fintech, currently expanding throughout southern Europe and Latin America, growing above 50% CAGR and approaching 100 Million in Annual Recurring Revenue.
Over 5000 businesses, almost 2 million shoppers, and almost 400 employees continue to rate us as one of the most loved and trusted fintechs out there, with an NPS of 87%, a Trustpilot rating of 4.7/5, and a Glassdoor rating of 4/5.

As an Education Customer Support specialist, you'll sit at the heart of a vertical where the relationship with the customer is unusually direct and sensitive. Students and schools rely on seQura's financing to make education accessible, when something breaks, urgency and empathy matter in equal measure.

You'll work closely with the KAMs and operations team, owning case resolution end-to-end across phone, email, and CRM. This is not a scripted support role: you'll be expected to think, prioritise, and escalate with good judgement, and to feed what you learn back into process improvement.

• Handle operational incidents from students and schools: payment date changes, blocked transactions, and financing queries, resolved with speed and good judgment.

• Own cases end-to-end through the available channels (phone, email, CRM), working autonomously and knowing when to escalate.

• Spot and flag early signs of default risk, acting quickly and with the right level of tact.

• Coordinate with the KAMs in the Education team when an incident needs a commercial touch.

• Log and categorise incidents accurately in internal systems to enable analysis and continuous improvement.

• Contribute to process improvement by identifying patterns and participating in automation projects.

• English at B2 or above, for coordination with international teams.

• Experience in fintech, banking, insurance, or any regulated environment.

• Familiarity with tools like Zendesk, Salesforce, or similar platforms.

• Background handling payment or financing-related incidents.

We kindly ask that you submit your CV in English, as it is the official language of our community. 

We promote equal opportunity to all, regardless of age, color, gender identity, medical condition, physical or mental disability, race, religion, sexual orientation, or any other characteristic. We have an inclusive environment, and respect is above all.