Program Manager, Customer Experience Center Coordinator (R4702)

DallasFull Time Employeemid

MarketingCustomer SupportProject & Program Management

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Overview

Founded in 2015, Shield AI is a venture-backed deep-tech company with the mission of protecting service members and civilians with intelligent systems.

Technical Tools

MarketingCustomer SupportProject & Program Management

Founded in 2015, Shield AI is a venture-backed deep-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include the V-BAT and X-BAT aircraft, Hivemind Enterprise, and the Hivemind Vision product lines. With offices and facilities across the U.S., Europe, the Middle East, and the Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube.

Shield AI is hiring a Customer Experience Center (CEC) Coordinator to manage and orchestrate customer onsite visits for our Go-To-Market organization. This role will serve as the primary coordinator and internal liaison for all customer visits hosted in Frisco, Texas, with occasional travel (~10%) to our San Diego and Washington, DC offices.

This is a highly visible role that requires exceptional organization, communication skills, and customer presence.

The CEC Coordinator will be responsible for aligning cross-functional stakeholders, managing logistics, and ensuring that each visit reflects Shield AI’s professionalism, technical excellence, and mission-driven culture. This individual will work closely with Business Development, Solutions Engineering, Program Management, Operations, Security, Facilities, and Executive Leadership to execute high-impact customer engagements. This role includes opportunities to identify and implement cross-functional process improvements.

7+ years of experience in event coordination, program management, operations, executive support, customer engagement, or similar roles.

Demonstrated ability to manage multiple concurrent projects with competing priorities.

Evidence of process development and improvement

Strong written and verbal communication skills.

Experience working cross-functionally in fast-paced environments.

High attention to detail and organizational discipline.

Strong interpersonal skills with professional customer-facing presence.

Ability to quickly learn and translate technical or business information into structured plans.

Proficiency with Microsoft Office, Teams, and scheduling tools.

Ability to travel up to 10% (primarily San Diego and Washington, DC)

Experience supporting customer engagements in defense, aerospace, or high-technology environments.

Background in project management or event operations.