Patient Support Supervisor

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OtherSupervisor

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Quick Summary

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OtherSupervisor

About the Role

~1 min read

Meet service level agreements (SLAs)
Ensure adoption of best practices
Drive team performance, engagement, and development

Responsibilities

~1 min read

Lead, coach, and manage a team of Patient Support Associates to ensure medication adherence, prior authorization completion, and financial assistance support
Provide ongoing performance management, training, and mentorship
Manage staffing, scheduling, PTO, and time reporting (ADP)
Step in to support workload during peak or short-staffed periods

Ensure patients receive medications on time and without barriers
Partner with hospital/clinic stakeholders through regular meetings and collaboration calls
Maintain strong working relationships with pharmacy and clinical teams

Monitor and ensure achievement of service level metrics and quality standards
Conduct audits, oversee system workflows, and manage responsiveness to incoming requests
Establish and optimize workflows between Patient Support, liaison teams, and clinical integration teams

Identify and implement operational improvements and best practices
Support data, analytics, contracting, and special projects
Provide troubleshooting, guidance, and issue resolution for team members and partners

Assist with hiring, onboarding, training coordination, and system access setup
Maintain confidentiality of sensitive patient and business data

Requirements

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Ability to lead both remote and on-site teams
Willingness to travel up to 20% (if outside core locations)

Active Pharmacy Technician license/registration (state-specific)
National certification (CPhT) required
3+ years pharmacy technician experience (specialty pharmacy preferred)
Prior leadership experience (formal or informal) strongly preferred

High School Diploma or GED (required)
Bachelor’s degree (preferred or in progress)
Leadership/management training (preferred)

Strong leadership, communication, and team development skills
Ability to influence, collaborate, and drive results across teams
Solid operational and analytical skills; ability to identify trends and improve performance
Proficiency in Microsoft Excel and Word (data analysis, reporting)
Experience with pharmacy/EMR systems (Willow, QS1, RX30 preferred)
Highly organized, detail-oriented, and patient-focused
Ability to manage multiple priorities and maintain confidentiality

What We Offer

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✓🌱 Fast-growing leader in specialty pharmacy

✓❤️ Mission-driven, patient-first culture

✓📈 Strong career growth and leadership development opportunities

✓🤝 Collaborative and supportive environment

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