Customer Service Specialist Shanghai

Are you a proactive problem-solver with a passion for logistics? Do you thrive in a fast-paced environment and enjoy working closely with clients to ensure smooth and efficient shipments? Then this might be the job for you!

Shypple makes shipping simple.
With our easy-to-use platform and expert services, we are simplifying the complex world of logistics and providing our customers with a seamless shipping experience.

Our platform acts as a centralized dashboard, offering real-time visibility on every aspect of the supply chain and includes a wide range of features such as booking, planning, delivery, and communication possibilities.
As a digital service provider, we are revolutionizing the logistics industry by bringing ease, accountability, and efficiency to the supply chain while lowering hassle, communication, and costs.
We believe that the perfect solution to disrupting a traditional industry is a smartly developed system combined with a high-quality customer experience.

Your role as Customer Service Specialist
As a Customer Service Specialist at Shypple, you will play a crucial role in ensuring the smooth and efficient movement of goods from point of origin to destination. You will be the key link between our clients, carriers, and internal teams, working collaboratively to coordinate and manage the logistics of shipments. Your attention to detail, problem-solving skills, and dedication to customer satisfaction will make a significant impact on our operations and success.

What you’ll be doing

• Manage daily shipments for your customer portfolio, including scheduling pickups and deliveries;

• Ensure accurate job costing and timely invoicing for shipments;

• Handle bookings, allocate them in the Shypple platform, and manage operational processes at the origin;

• Maintain strong relationships with shippers and ensure smooth coordination between them and Shypple;

• Account management for your portfolio of customers.