Customer Service Specialist (Swedish-speaking) – Madrid ☀️

About Otovo
Otovo is an Oslo-born, service-oriented company and a leading European marketplace for residential solar energy solutions. Our mission is to make solar energy accessible, simple, and affordable for homeowners across Europe. By combining technology, a network of local installation partners, and a strong customer focus, we deliver high-quality solar solutions at scale.

Role Overview
We are looking for a Swedish-speaking Customer Service Specialist to join our Madrid office. In this role, you will manage customer cases across administrative, financial, and basic technical topics, ensuring a smooth and high-quality customer experience throughout the journey.

Key Responsibilities
• Manage administrative and documentation-related customer cases
• Handle inquiries related to contracts, billing, financing, and general service requests
• Support customers with financial questions (invoices, payments, financing)
• Coordinate with internal teams (Finance, Sales, Technical Service, Customer Engagement)
• Assist with documentation for subsidies, grants, or public incentives
• Provide first-level remote troubleshooting for basic technical issues
• Escalate technical cases when needed with clear documentation
• Ensure structured follow-up of cases until full resolution
• Maintain clear, empathetic, and solution-oriented communication
• Identify improvement opportunities in customer processes and experience

Your Profile
• Fluent in Swedish and good level of English
• Experience in customer service, support, or similar roles
• Strong communication and problem-solving skills
• Structured, detail-oriented, and customer-focused mindset
• Ability to work in a fast-paced, international environment
• Interest in renewable energy is a plus

What We Offer
• Private health care
• Optional private pension fund
• Free language classes
• Hybrid work model
• Up to 4 weeks of remote work per year
• International and fast-growing environment
• Salary, depending on experience, between 20.000 - 25.000€

📍 Location: Madrid

If you are interested in joining a purpose-driven company in the renewable energy sector, we would be happy to hear from you.

Equal Opportunity
Otovo is an equal opportunity employer. We welcome applications from all backgrounds and are committed to creating an inclusive environment for everyone.