Sales Coordinator

The Sales Coordinator reports to the Internal Operations Manager and plays a pivotal role in the success of our sales team by responding to leads promptly, engaging customers during initial appointments, managing the schedule of Design Specialists, and ensuring the smooth flow of sales operations.

• Answer incoming service leads from technicians in the field
• Respond to leads promptly, engaging customers during initial booking appointments to establish a foundation for successful sales calls.
• Communicate with customers in a friendly, professional manner
• Manage the schedule of the Design Specialists, ensuring efficient allocation of resources
• Qualify leads and match customers with Design Specialists based on personality and expertise
• Book and coordinate sales appointments, overseeing the scheduling process
• Verify completion of documents after a job is sold
• Assist in answering phone calls, providing information, and directing inquiries as needed
• Enter warranties
• Build jobs in the absence of the Install Coordinator
• Provide support to Design Specialists, encouraging them and building positive relationships with both customers and team members

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Sierra Air has installed over 30,000 heating and cooling systems in this area since 1986. We’ve earned a great reputation for providing our customers with friendly, reliable service and practical solutions that result in year-round comfort and savings. Honesty, integrity, and excellent customer service is our constant goal and top priority. Carrier Corporation has selected us as their “Elite Leadership Dealer” for the Northern Nevada area. This allows us access to Carrier equipment and training that is not available to any other dealer.

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