Customer Service Representative

United States·LittletonFull-timemid

Customer SupportCustomer Support SpecialistCustomer Service RepresentativeCustomer

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Nashoba Air & BoilerWorks - Customer Service Representative Nashoba Air & BoilerWorks is Nashoba Valley's premiere employer within the HVAC, Plumbing, and Electrical industry.

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Nashoba Air & BoilerWorks - Customer Service Representative

Nashoba Air & BoilerWorks is Nashoba Valley's premiere employer within the HVAC, Plumbing, and Electrical industry. Our focus on providing a best-in-class workplace and world-class service has opened the need for a Customer Service Representative with a track record of providing exceptional customer service to join our team! Whether you are a seasoned veteran or a novice; if you have a “can-do” spirit and a drive to succeed we want you to come grow with us!

Why Nashoba Air & BoilerWorks?

We feel a deep personal responsibility to our employees. We seek to create and maintain an environment

where every employee is provided the opportunity to develop his or her maximum potential, a warm and friendly work environment and career opportunities.

If you possess that special combination of mechanical skills, a desire to learn and enjoy helping homeowners, Nashoba Air & BoilerWorks is where you want to be. When we hire, it’s not only experience that we look for. If you’ve got the right attitude, ambition, and desire to excel in the trades, we’ll ensure that you get the proper training to succeed. We demonstrate this commitment every day, it’s our investment in employee growth that makes Nashoba Air & BoilerWorks a premier place to work.

In exchange for your skillset and commitment, we offer:

- 401(k) with Company Match

- High-quality, Affordable Medical, Dental, and Vision Insurance

- Health Savings Account with company contributions

- Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance

- Paid Holidays

- Paid Time Off (PTO)

- Parental Leave

- Tuition reimbursement

- Special deals/Discounts on a variety of services and entertainment

- Family & friends discounts on services

- Yearly Performance Reviews

CUSTOMER SERVICE REPRESENTATIVE

At Nashoba Air & BoilerWorks, we pride ourselves on customer service and integrity. You’ve probably seen our trucks and our ads or even our office in Littleton, MA. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. People often come to us looking for a job, and they stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

***Our rapid growth has opened the need for a Customer Service Representative to join our team! This CSR position allows you to be the conduit between customers and technicians as well as stretch your creative wings by creating social media marketing content and lead generation!***

The Customer Service Rep is responsible for the following:

Maintaining high level of productivity.

Managing incoming calls and customer service inquiries.

Generating sales leads that develop into new customers.

Identifying and assessing customers’ needs to achieve satisfaction.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer issues.

Obtaining product knowledge so that you can answer questions.

Processing orders, forms, and requests.

Keeping records of customer interactions, transactions, comments, and complaints.

Communication with colleagues as necessary.