Customer Service Representative

• →Answer inbound customer calls for residential HVAC, plumbing, and electrical services
• →Schedule service appointments using ServiceTitan
• →Provide exceptional customer service while resolving customer questions and concerns
• →Communicate clearly and professionally with customers, technicians, and office staff
• →Maintain accurate customer records and detailed job notes
• →Prioritize emergency calls and schedule technicians efficiently
• →Promote maintenance memberships and additional services when appropriate
• →Support the team by helping create an outstanding customer experience from the first call to the completed job

• Previous experience as a Customer Service Representative in a residential HVAC, plumbing, electrical, or home services company
• Working knowledge of residential HVAC, plumbing, and electrical terminology
• Experience using ServiceTitan for scheduling, call booking, and customer management
• Excellent verbal and written communication skills
• Strong customer service and problem-solving abilities
• Ability to multitask and stay organized in a fast-paced environment
• Ability to remain calm, professional, and empathetic while handling customer concerns
• Positive attitude and team-first mentality
• Strong sense of accountability and ownership
• Dependable attendance and punctuality
• Sales-minded approach with the ability to identify opportunities for memberships, maintenance agreements, and additional services

• Full-time, year-round position
• Medical, dental, and vision benefits
• Paid Time Off and paid holidays
• 401(k) with company match
• Ongoing training and career growth opportunities
• Supportive team environment with opportunities to advance

We're more than just a home services company—we're a team that believes in taking care of our customers and each other. If you're dependable, customer-focused, and enjoy being part of a company that values teamwork, accountability, and exceptional service, we'd love to hear from you.