End User Support

Greece·Athensmid

OtherSupport

0 views0 saves0 applied

Apply Now

Quick Summary

Overview

About Us At SILVARE, we’re a dynamic team achieving remarkable results. We’ve built a reputation for delivering fast, impactful results that keep our clients coming back, many of whom are some of the biggest names in tech.

Technical Tools

mentoring

What We Offer

~1 min read

We are seeking a End User Support on behalf of our client. As a key member of the application support team, you will ensure a seamless user experience by providing first and second-line support. This role is crucial in troubleshooting, ticket management, and user assistance to enhance operational efficiency. We are looking for a proactive, detail-oriented professional with strong problem-solving skills and excellent communication abilities. The ideal candidate will have experience in IT support, a structured approach to issue resolution, and a commitment to delivering exceptional user service.

Responsibilities

~1 min read

→Hardware & Software Support: Assist with device setup, software updates, and troubleshooting endpoint devices (PCs, printers, mobile devices).
→Escalation & Coordination: Escalate complex issues to higher-level support teams or external vendors while ensuring timely follow-ups.
→Troubleshooting & Issue Resolution: Diagnose and resolve technical issues related to hardware, software, and network connectivity.
→Proactive Issue Identification: Monitor systems for potential issues and create tickets to address them before they impact users.
→Incident Management: Receive, prioritize, categorize, and resolve user-reported IT issues.

1-3 years of experience in an end-user support, help desk, or IT support role.
Experience working in a corporate IT environment supporting Windows, macOS, and mobile devices.
Exposure in Banking Enviroment would be an asset.
Customer-focused mindset with a friendly and professional demeanor.
Excellent verbal and written communication skills.

🍽️ Lunch Is On Us: Monthly allowance for your favorite meals.
🏥 Health First: Private health & life insurance for peace of mind.
💻 Set Up For Success: The right tools to stay connected and perform your best.
📚 Curiosity Never Retires: Access to Udemy for unlimited learning.
🚀 Career Rocket Fuel: Coaching and mentorship programs tailored to your goals.
🎯 Work With The Best: Collaborate with industry-leading clients.
🌈 Celebrate Diversity: Be part of a team that values every perspective.
💸Performance Pays Off: Annual discretionary bonus based on yearly contributions.
🌱 Social Responsibility: Give back through volunteering and sustainability.

Excited to Make an Impact? Apply today and be part of what we’re building together 🙂

At SILVARE, we are committed to diversity, equity, and inclusion in all aspects of our workplace. We welcome applicants from all backgrounds and do not discriminate based on race, gender, religion, sexual orientation, age, disability, or any other characteristic protected by law