Sr Business System Analyst

We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don’t just want you to work here. We want you to grow and thrive here.

We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday, Wednesday, or Thursday – working together in person and choosing where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure. 

Reporting to the Order-to-Cash Senior Product Manager, you'll own billing system operations and drive ongoing optimization of Zuora and order-to-cash applications. You'll build solutions that identify, quantify, and resolve issues across the billing and payments domain, and partner cross-functionally with Finance, CX, and various Enterprise Information Systems teams to strengthen billing operations, controls, and policies that reduce operational risk and deliver innovative customer experiences. 

• →Serve as primary system administrator for order-to-cash applications (e.g., Zuora, AvaTax, and payment processing vendors), maintaining and enhancing their configurations, integrations, workflows, and user access.
• →Design, implement, and test internal controls across order-to-cash processes, such as access reviews, reconciliations, and exception monitoring, to reduce operational and compliance risk.
• →Partner with business stakeholders across Finance, Tax, CX, and eCommerce to identify system needs, document solutions, and publish related processes and procedures.
• →Monitor system and process effectiveness, and recommend improvements to keep daily operations accurate, complete, and efficient.
• →Support the engineering organization by providing acceptance criteria, participating in test reviews, giving demo feedback, and gathering stakeholder approvals on new features and releases
• →Set standards and best practices for system administration across the order-to-cash stack, reviewing and coordinating work with other analysts to ensure consistency and quality.

• 3+ years of hands-on experience implementing, optimizing, or sustaining Zuora or a similar order-to-cash platform.
• 5+ years in business systems, operations, or financial systems roles within a fast-paced, high-growth, or innovation-driven environment.
• Bachelor's degree in a relevant discipline (information systems, computer science, and/or finance/accounting).
• Strong analytical and communication skills, with the ability to solve complex problems and make well-informed recommendations.
• Skilled in writing functional requirements and developing test/release plans to support delivery of order-to-cash software solutions.
• Track record of designing controls, including building detection mechanisms, outlining exception playbooks, and root-causing failures to inform prevention.
• Working knowledge of Order-to-Cash and Record-to-Report business processes for ecommerce and recurring service revenue models.
• Comfortable operating independently, with minimal guidance, among cross-functional teams.
• Interest in adopting or leveraging AI tools to improve process efficiency, decision-making, or system operations.
• Familiarity with technologies like SQL, Avalara AvaTax, Paymentech, Tableau, and Jira preferred.

• Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
• Aim High - Always challenging ourselves and others to raise the bar.
• No Ego - Maintaining a “no job too small” attitude, and an open, inclusive and humble style.
• One Team - Taking a highly collaborative approach to achieving success.
• Lift As We Climb - Investing in developing others and helping others around us succeed.
• Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.