Staff Technical Program Manager

We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don’t just want you to work here. We want you to grow and thrive here.

We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday, Wednesday, or Thursday – working together in person and choosing where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure. 

We're looking for a Staff Technical Program Manager to lead hardware programs that pair connected security devices with the subscription services built on top of them. You'll work in partnership with APAC-based joint design manufacturing (JDM) and other development and manufacturing partners, owning the program from concept through EVT, DVT, PVT, and mass production. This role includes occasional travel to the APAC region and periodic evening calls to align with partner teams across time zones.

• →Run waterfall, stage-gate hardware development schedules (ID, ME, EE, schematic, layout, PCBA, tooling, mold) while coordinating with connected software and cloud teams working in Scrum or other Agile methods, translating between the two planning approaches to keep milestones aligned.
• →Manage APAC-based JDM and other development and manufacturing partners end to end, from design reviews through EVT, DVT, PVT, and production ramp, including on-site engagement at key program milestones.
• →Interface regularly with supply chain, strategic sourcing, production planning, quality, reliability, and regulatory/compliance managers to keep programs on track from component sourcing through certification and general availability.
• →Facilitate technical trade-offs between short-term engineering needs and long-term business goals, and communicate program progress, risks, and recommendations clearly at all levels, including executive leadership.
• →Define technical and product requirements for engineering teams; negotiate resources and priorities, escalate effectively, and find a path forward in difficult situations.
• →Rally support across diverse, deeply technical teams to keep complex, cross-functional programs on track and proactively remove roadblocks.
• →Identify and drive opportunities to improve engineering efficiency and predictability, establishing delivery metrics that make progress visible to leadership.

• 5+ years of experience working with engineering teams in technical program management, systems architecture, or software/hardware engineering
• 5+ years of experience managing the technical development lifecycle from concept to delivery, with demonstrated program management best practices
• Experience managing APAC-based JDM, ODM, or contract manufacturing partners through the hardware NPI lifecycle, including on-site engagement during key program phases
• Experience delivering connected hardware devices paired with a subscription or cloud service, coordinating release schedules across hardware, firmware, software, and cloud teams
• Demonstrated ability to manage waterfall, stage-gate hardware schedules (Gantt, Smartsheet, or similar tools) while interfacing effectively with software and cloud teams running Scrum or other Agile methodologies
• Willingness to travel occasionally to the APAC region and join partner calls scheduled in the evening to accommodate time zone overlap
• Bachelor's degree in Computer Science, Information Systems Management, Mathematics, Electrical or Mechanical Engineering, or a related field — or equivalent work experience

• Experience partnering with supply chain, strategic sourcing, production planning, quality, and reliability/regulatory teams on component sourcing, certification, and manufacturing ramp
• Track record running executive-level program reviews and escalations across hardware, software, and manufacturing stakeholders
• Knowledge of IoT and security hardware, with comfort working across hardware, firmware, software, and cloud teams

• Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
• Aim High - Always challenging ourselves and others to raise the bar.
• No Ego - Maintaining a “no job too small” attitude, and an open, inclusive and humble style.
• One Team - Taking a highly collaborative approach to achieving success.
• Lift As We Climb - Investing in developing others and helping others around us succeed.
• Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.