Project Business Analyst & HCD Researcher

 

That is, a love for people, for improvement, for human advancement through information technology. We are a people-centered business with a desire to serve others. We are diverse and unified; creative and collaborative; a collection of complementary, not competing talents. And though on the surface we remain relaxed, beneath, a torrent of energy links us to our civic tech mission.

 

We stand by our values, and we won’t compromise on any of them.

 

Integrity: We’re conscientious, intentional, and empathetic. Our words and actions align. That’s our character. Please don’t ask us to play another part, we’re poor actors.   

Compassionate: If we may borrow a quote from Theodore Roosevelt: “No one cares how much you know until they know how much you care.” Because our team is thoughtful and supportive, caring deeply for each other, our clients, and our work, this comes naturally. 

Inquisitive: We remain students by failing openly and turning lessons into solutions.

Unconventional: For us, life isn’t what happens outside of work. Work happens inside of life and our culture erases the line often dividing the two.   

Authentic: Made possible only because we embody the values listed above. We’re relaxed and fun yet intensely curious and driven. Team members are placed with thought, care, and precision to ensure that Trust, Truth, and Transparency continue to represent our brand.

 

Because of that, we continue Onward, Upward, and Skyward.

A bachelor’s degree in business or a related field.

2+ years as a Business Analyst, UX/HCD Researcher, or similar role juggling multiple projects or systems at once.

A solid grip on requirements analysis, process modeling, and documentation. You know what “good” looks like.

Real, hands-on experience running HCD research and usability testing (not just reading about it).

The rare gift of explaining complicated ideas to both engineers and executives without losing either one.

Comfort in Agile/Scrum land, where user stories, backlogs, and ceremonies are part of the daily rhythm.

Sharp analytical and problem-solving instincts, plus the facilitation chops to keep a room moving.

The ability to keep a lot of plates spinning across a large user community without dropping any (or only dropping the ones nobody noticed).

Experience supporting enterprise-scale applications or systems with 500+ users.

A working knowledge of accessibility guidelines, service design, or UX/UI principles.

Comfort in tools like Jira, Confluence, Mural/Miro, Figma, Qualtrics, or similar.

Certifications like CBAP, CCBA, PSM/CSM, or UX/HCD credentials.

A genuine curiosity about the humans behind the tickets — and a habit of asking “but why?” one more time than feels comfortable.

Medical, dental, vision insurance (fully paid for employees)

15 days of paid leave

7 days of sick leave

2 days bereavement leave

11 paid Federal holidays

Up to 40 hours for jury duty

401K with 4% employer contribution (and no vesting period)

Up to 4 weeks of paid paternity and maternity leave

Company provided laptop

$5,000 per year for professional development

$600 per year for technical supplies and equipment

$2,000 referral bonus

Life and disability insurance

HSA and FSA

Legal Shield and ID Shield Voluntary Benefits

Opportunity to work in a collaborative, motivated team focused on modernizing government services with cutting-edge technology and innovative solutions. Who says government work can't be exciting!

At Skyward, we support flexible working hours and remote opportunities to help maintain a healthy work-life balance for all employees.