Service Team Member (Insurance)

Summary We are looking for a meticulous Service Team Member with a background in insurance to enhance our daily service operations. This position is crucial for processing requests, issuing certificates, and ensuring precise and prompt documentation in a dynamic setting. Responsibilities Review requests from clients, banks, and landlords Prepare and issue insurance certificates and related documents Assist with processing endorsement requests Support policy binding activities during 5:00 PM – 8:00 PM EST Ensure service delivery is accurate, timely, and compliant Maintain professional communication with internal teams and external stakeholders Issue Certificates of Insurance (COIs) accurately based on policy details and client requirements Requirements Requirements: Hands-on experience in insurance servicing (COIs, endorsements, policy changes) required Experience working within an Agency Management System (AMS) such as Applied Epic, AMS360, or similar Strong attention to detail and accuracy Excellent organizational and time management skills Ability to handle multiple requests in a fast-paced environment Proficient in written and verbal English communication Dependable and service-oriented Benefits Weekly pay Set schedule On job training for proprietary processes and systems