11mo ago
USD 27–30/yr

Customer Success Representative

United StatesUnited StatesRemoteFull-Timemid
OtherCustomer Success Representative
3 views0 saves0 applied
Apply Now

Quick Summary

Overview

Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications.

Technical Tools
OtherCustomer Success Representative
Who are we?

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines.  Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.

Summary
 
The Customer Success team is our customer’s trusted partner and advocate, with the goal of driving our customer’s success and establishing loyal relationships with Smarsh.  Customer Success provides business-level relationship management to drive maximum lifetime value for Smarsh.  
 
We are looking for a motivated, entry-level Customer Success Representative who can be actively involved in building relationships, promoting product adoption, addressing issues, and identifying on-going promotion of the value of Smarsh solutions.
This includes but is not limited to: renewal management, escalating client needs internally, tracking follow up for client inbound questions, resolving invoice questions or changes, and processing downgrades, cancellations, and export requests.
  • Respond to inbound customer calls in a prompt manner 
  • Resolve service problems by clarifying the customer's complaint, determining the cause of the problem, and explaining the best solution to solve the problem
  • Analyze customer contract, invoices, or billing related issues to identify necessary action to address client need 
  • Track activity in Salesforce and accurately logs outcomes of customer discussions 
  • Process customer account or billing adjustments 
  • Consistently meet or exceed time to resolution targets 
  • Partner with other internal teams to ensure client’s needs and resolution with escalated issues are being met.
  • 1+ years’ experience with customer service, customer success, or inside sales preferably for the financial industry or similar highly regulated industry
  • Self-motivation with a proven ability to perform well under pressure to meet goals and deadlines
  • Excellent communication, listening, influencing, and training skills
  • High-reaching, tenacious and results driven
  • Validated ability to work both independently and in a group environment
  • Excellent organization, documentation, and time management skills
  • Experience using Salesforce or equivalent CRM solution is a plus
    • About our culture

    Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.

    Location & Eligibility

    Where is the job
    United States
    Remote within one country
    Who can apply
    US

    Listing Details

    Posted
    November 12, 2025
    First seen
    October 5, 2026
    Last seen
    October 13, 2026

    Posting Health

    Days active
    7
    Repost count
    0
    Trust Level
    51%
    Scored at
    October 13, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
    Apply for this position

    Smarsh is a leader in digital communications governance and archiving, offering solutions that help organizations manage compliance with regulations while harnessing insights from their communications data.

    Employees
    3k+
    Founded
    2001
    Domain
    Jobs
    View 21 jobs
    View company profile

    4 other jobs at

    View all →

    Explore open roles at .

    Chief of Staff, CEO
    USD 170000–225000
    Full-Time
    Channel Account Manager, Partner Sales - VAR Channel
    USD 85000–114000
    Full-Time
    Senior Director, EMEA Sales
    Marketing Operations Manager
    USD 100000–115000
    Full-Time

    Similar Other jobs

    View all →
    Digital Marketing & Demand Planning Manager (Healthcare)
    Remote
    Director of Operations & Growth - 65740250807
    Remote
    PA - Critical Care - FT - Nights - MHM
    APRN - Outpatient - Incidental Pulmonary Nodule - FT - Days - MHM
    Psychiatric Assistant -Adolescent Psych- FT Nights- MRH
    Food Services Supervisor - FT - Days - MRH
    Newsletter

    Stay ahead of the market

    Get the latest job openings, salary trends, and hiring insights delivered to your inbox every week.

    A
    B
    C
    D
    Join 12,000+ marketers

    No spam. Unsubscribe at any time.

    Customer Success RepresentativeUSD 27–30
    Apply Now