Smarsh1mo ago

USD 92000–100000/yr

Partner Success Manager

United StatesRemoteFull-Timemid

Customer SuccessPartner Success Manager

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Quick Summary

Overview

Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication…

Requirements Summary

5-10 years in Customer Success, Partner Success, Account Management, or similar roles Experience in SaaS or recurring revenue environments Strong understanding of renewal processes, forecasting, and retention strategies Experience with CRM platforms…

Technical Tools

salesforcecustomer-successforecastingsaasstakeholder-management

Who are we?

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.

Summary

As Smarsh continues to scale its global Channel Partner ecosystem, we are evolving from legacy reseller models to a structured, high-performing partner motion. This includes clear role separation across revenue creation, capability building, and revenue protection — ensuring focus, accountability, and scalability across the partner lifecycle.

The Partner Success Manager (PSM) is responsible for protecting and retaining recurring revenue across the partner channel ecosystem, ensuring high partner health, successful renewals, and long-term value realization.

This role is primarily focused on renewals (90% partner renewals / 10% customer renewals in 2026) and acts as the quarterback of the renewal process, leading structured execution across the renewal lifecycle.

The PSM operates as a retention and adoption-focused partner to the business, working closely with Channel Account Managers (CAMs) and Partner Enablement Managers (PEMs) to ensure clarity of ownership and disciplined execution. The role is operationally rigorous and data-driven, with a strong emphasis on forecasting, governance, and risk mitigation.

Renewal orchestration and forecasting (base ARR)
Partner health, risk identification, and retention strategy
Governance processes and QBR coordination
Adoption and value realization

Net new partner acquisition
Expansion quota or pipeline generation
Heavy commercial negotiation
Partner onboarding or training delivery

This role is focused on revenue protection, not revenue creation.

Proven experience managing renewals, retention, and recurring revenue models
Strong forecasting discipline with the ability to manage risk and ambiguity
Structured operator with a process-driven mindset

Experience working within partner channel ecosystems
Ability to build trust and influence partner stakeholders at multiple levels
Strong focus on value realization and adoption strategy

Experience working in matrixed environments across Sales, Operations, and Enablement
Ability to navigate role boundaries and drive aligned execution
Strong communication and stakeholder management skills

Requirements

~1 min read

5-10 years in Customer Success, Partner Success, Account Management, or similar roles
Experience in SaaS or recurring revenue environments
Strong understanding of renewal processes, forecasting, and retention strategies
Experience with CRM platforms (e.g., Salesforce) and data-driven decision making
Analytical, structured, and execution-focused

About our culture

Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.

Location & Eligibility

Where is the job

United States

Remote within one country

Who can apply

Listed under

United States

Listing Details

Posted: April 22, 2026
First seen: April 22, 2026
Last seen: May 24, 2026

Posting Health

Days active: 31
Repost count: 0
Trust Level: 51%
Scored at: May 24, 2026

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Smarsh

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Smarsh is a leader in digital communications governance and archiving, offering solutions that help organizations manage compliance with regulations while harnessing insights from their communications data.

Employees

3k+

Founded

2001

Domain

smarsh.com

Jobs

View 44 jobs

View company profile

Salary

USD 92000–100000

per year