Compliance Manager - Renewable Energy

Gold CoastFull-timemid

Legal & ComplianceCompliance Specialist

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Quick Summary

Overview

Smart Energy has grown to become one of Australia’s leading home electrification and renewable energy retailers, providing quality solutions to Aussie homeowners across the country.

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Legal & ComplianceCompliance Specialist

Smart Energy has grown to become one of Australia’s leading home electrification and renewable energy retailers, providing quality solutions to Aussie homeowners across the country.

Our mission is to lead Australia to net zero emissions by offering a smooth, supported, and sustainable solution to rising energy costs - assisting Aussie homeowners in their transition to Smart Energy sources and a brighter future.

Our values are the cornerstone of our identity, guiding everything we do and how we do it. When you become part of our team, you’ll be welcomed into a workplace that respects you as an individual and is committed to your growth. We’re focused on development, meaningful investment, and delivering service excellence. At Smart Energy we believe in empowering our people, providing support, and fostering innovation.

About the Role ⚡

Join the forefront of operational excellence as a Compliance Manager at Smart Energy, a leading home electrification retailer in Australia. With a strategic mind and a keen eye for risk management, this role is pivotal in sculpting a robust compliance framework that propels business objectives and aligns with the board's vision.

With a comprehensive understanding of how each team’s role fits into the larger picture of compliance, our Compliance Manager will be responsible for overseeing the identification, documentation, and escalation of regulatory, legal, and industry compliance risks across the company’s sales, installation, and internal operations. This role ensures internal processes align with applicable national and state regulations, oversees the maintenance and review of company compliance policies, and provides formal guidance and implementation to business units to support informed decision-making.

Please note: Please note: This is a Hybrid role where you will need to be onsite in our vibrant byron bay HQ atleast 3 days per week (2 days remote)

Policy & Regulatory Compliance - Develop, implement, and maintain policies aligned with Australian laws and solar industry regulations.

Ensure compliance with Clean Energy Council (CEC) guidelines, state rebate programs (e.g., NSW Battery Rebate), Australian Consumer Law, WHS laws, licensing, finance, and data privacy requirements.

Monitor regulatory developments and update practices and documentation accordingly.

Oversee contractor and installer compliance: licensing, safety, and quality standards.

Verify staff and contractor qualifications, licenses, and accreditations.

Identify, document, and manage key operational and regulatory risks, embedding controls to minimise exposure.

Ensure insurance policies are current, adequate, and claims managed.

Communicate significant compliance and operational risks to executive leadership.

Deliver compliance training and regulatory updates across departments.

Conduct WHS audits, incident reporting, and risk assessments for offices and warehouses.

Lead and oversee investigations into non-compliance or incidents; recommend and track remedial actions.

Review marketing and sales materials for accuracy, ethics, and CEC alignment.

Safeguard transparency in customer agreements (pricing, warranties, disclosures).

Track and resolve customer complaints related to sales conduct.