Early Interest - Customer Success Manager GSA, London

United Kingdom·Londonmid

Customer Success ManagerCustomer

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Overview

Get a head start on an upcoming Smartly opportunity We’re building our talent pipeline for this role ahead of its official opening.

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Customer Success ManagerCustomer

We’re building our talent pipeline for this role ahead of its official opening. This is a prospect posting for an upcoming opportunity that we expect to begin actively recruiting for within the next 45 days.

By sharing your profile now, you’ll be among the first candidates considered when the role officially opens. Our recruiting team will prioritize these early profiles for review before moving to the wider applicant pool.

Because the active recruitment process has not started yet, you may not hear from us immediately. Once the role moves into active hiring, we’ll review the prospect pool and contact candidates whose experience aligns with the opportunity.

If this sounds like something you’d be interested in exploring, we’d love to hear from you early.

We’re growing our Customer Success team in London and looking for a Customer Success Manager who enjoys combining strategic thinking, customer partnership, and hands-on execution.

In this role, you’ll take ownership of a portfolio of global, enterprise customers and become a trusted partner across their advertising journey. You’ll work closely with customer teams, digital platforms, and Smartly’s internal experts to help clients get more value from the platform, solve challenges, and build long-term success.

This is a role for someone who enjoys understanding how customers operate, turning business goals into practical plans, and working across teams to make things happen.

Responsibilities

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→Own customer relationships
Manage and grow a portfolio of global enterprise customers across Meta, TikTok, YouTube, and Google (DV360). Build trusted relationships from operational contacts through to senior and executive stakeholders.
→Drive customer success
Help customers get more value from Smartly by increasing adoption, improving efficiency and performance, and supporting long-term retention.
→Turn goals into action
Translate customer objectives into clear success plans, platform strategies, and measurable outcomes.
→Lead strategic conversations
Run customer conversations including QBRs, roadmap discussions, and growth or expansion opportunities.
→Bring teams together
Partner with Product, Engineering, Client Partners, Creative Services, and Product Marketing to solve customer challenges, remove blockers, and bring customer feedback into the product.
→Be the expert customers rely on
Bring practical knowledge of digital advertising, platform best practices, and Smartly’s products to customer conversations.
→Help the wider team grow
Mentor peers, share best practices, and contribute to initiatives that improve customer engagement and how our global Customer Success team operates.

You’ll be a strong fit if you have:

Experience managing enterprise-level customers and delivering measurable business impact

Strong understanding of the digital advertising ecosystem, including Meta, TikTok, YouTube, Google, and similar platforms

Confidence working through technical challenges and partnering with technical teams

The ability to turn complex customer objectives into clear strategies that drive adoption, retention, and growth

Strong communication skills and confidence working with stakeholders at all levels, including senior and executive audiences

A proactive, solution-oriented mindset, with a positive and collaborative approach

Ability and willingness to work from our London office 3 days per week

Willingness to travel for customer meetings, conferences, and industry events as needed

Fluent English; additional languages are a plus

What We Offer

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At Smartly, we offer a place where you can advance your career. Here, you'll find:

✓An Inclusive Global Culture: Join a team of over 750 Smartlies, representing more than 60 nationalities across 24 locations in 13 countries. We cultivate a culture built on trust, transparency, and open feedback, where diverse perspectives are valued and encouraged.

✓Global Impact: Contribute to a company making a global impact, directly influencing our customers' success and business growth.

✓Focus on Wellbeing: We prioritize your health with healthcare packages, mental health services, and a commitment to work-life balance through paid holidays and family leave.

✓Comprehensive Rewards: Benefit from equity options, performance-based rewards, competitive compensation, and career development opportunities.

✓Flexible Hybrid Workplace: Experience a hybrid work model, balancing office collaboration with remote work, and the option to work abroad for up to 30 days annually.

Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.

Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.

Visit Smartly to learn more.

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