Senior People Operations Generalist

We're looking for a Senior People Operations Generalist to provide important support for the People Operations team within Smartsheet People & Culture. This role will lead projects related to various HR processes within systems such as Workday, Fresh Service, and Smartsheet. You are a self-starter with a "fix and inform" mindset, a keen eye for process automation, and a history of providing a premium employee experience. The ideal candidate will have a history of enabling People systems that are scalable and drive workforce effectiveness while delivering an engaging, digital-first employee experience.  You will be part of the People Operations & Technology team and will report directly to the Director, People Operations.

• Coordinate employee life cycle processes, including onboarding, personnel file management, employee inquiries, and offboarding
• Lead process improvement projects that will directly impact processes and events within the People Operations team
• Serve as a Tier 2 escalation point to ensure employee inquiries related to HR, Compensation, Payroll, Benefits, etc. are answered promptly and correctly via FreshService ticketing system
• Provide support on compliance items such as US Immigration, Audits, i9 verifications, and more
• Provide in-office support for various activities such as onboarding, mail, and culture building events
• Partner with the People Technology team to improve the Workday infrastructure, automate processes, implement web-based self-service features, and minimize administrative bottlenecks
• Maintain process documentation as well as employee self-service materials
• Build and maintain reports within Workday and Smartsheet for the People & Culture team
• Refine our audit procedures including proper data reconciliations and essential control documentation
• Assist with Workday Testing (Business Process Updates, Workday Releases, etc.)
• Support other duties as assigned

• 5+ years of related experience in HR operations or employee service center
• 1+ years of experience managing or leading team HR projects
• Excellent communication, interpersonal, and writing skills with the ability to explain technical processes to non-technical end users
• Strong attention to detail
• Acute understanding of confidentiality and access to sensitive information
• Ability to work independently, manage shifting priorities, demonstrate good personal judgment
• Excellent at follow-up, with ability to deliver within defined timelines
• Model a determined focus and will to succeed that is contagious; handle adversity well, recover quickly, and sustain drive over the long haul
• Bachelor’s degree strongly preferred
• Workday experience strongly preferred
• Advanced level of proficiency using Microsoft Office and Google for Work

At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. 

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

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