Snappr2mo ago

Senior Training Specialist

Metro ManilaFull Timesenior

Customer SuccessTraining SpecialistCustomer Training Specialist

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Overview

Job Description At Snappr, we make it effortless for businesses to access high-quality visual content at scale. As the world’s leading marketplace for photography, video, and editing,

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Customer SuccessTraining SpecialistCustomer Training Specialist

Job Description

At Snappr, we make it effortless for businesses to access high-quality visual content at scale. As the world’s leading marketplace for photography, video, and editing, we connect top creators with brands that need to tell their stories through powerful visuals. By combining cutting-edge technology with a discerning eye for creativity, we help businesses grow through content that stands out.Our culture is built on extreme ownership and peak performance. We are customer-obsessed, data-informed problem solvers who thrive on radical candor, embrace challenges by loving the dirt, and refuse mediocrity. We believe in accountability, humor, and diversity — and we’re united by a mission to help businesses tell better visual stories.

About the team:

Snappr is the world’s largest on-demand marketplace for visual content. Our teams are entrepreneurial, collaborative, and impact-driven — solving complex customer challenges at a global scale. Every project you take on will contribute to how businesses tell their stories visually, helping us set the standard for visual content worldwide.

About the role:

A Senior Training Specialist, is expected to drive end-to-end learning solutions that accelerate performance and readiness across Snappr Operations. By conducting needs analysis, building and deploying high-impact training and eLearning, and partnering with Operations leaders and SMEs, you’ll directly shape execution consistency and service quality for customers and creators. Your work will have a meaningful impact—reducing time-to-proficiency, improving quality and customer outcomes, and enabling businesses everywhere to tell better visual stories.

Lead performance consulting and needs analysis to diagnose skill/process gaps and define measurable learning outcomes aligned to business goals.

Design and develop end-to-end learning solutions primarily for instructor-led and blended delivery, including facilitator guides, learner materials, activities, and assessments.

Build interactive eLearning using Articulate 360 (Rise/Storyline)—modules, scenarios, knowledge checks, and assessments—packaged for SCORM/xAPI as needed.

Facilitate new hire onboarding and continuing education programs, ensuring consistent delivery, engagement, and readiness for production.

Deliver structured new hire coaching (1:1 and small group), including guided practice, observation, feedback, and proficiency tracking.

Own LMS course publishing and upkeep: upload and review packages, configure completion rules, manage enrollments/assignments, troubleshoot access issues, and maintain version control.

Monitor and report learning effectiveness using LMS and operational metrics (completion, assessment results, QA/production outcomes, learner feedback) and iterate content to improve time-to-proficiency.

Apply established standards and governance for learning design, delivery, documentation, and knowledge management (templates, QA checks, review cycles, change logs).

Build and maintain subject matter expertise across assigned Snappr Operations domains to ensure training accuracy and relevance.

Drive continuous improvement by proactively identifying opportunities, partnering with stakeholders, and executing end-to-end with minimal oversight.

Hustle - take ownership of Snappr's growth and do whatever it takes to get the job done

At least 5 years of experience working as a training facilitator, analyst, and designer

Professional certification in Learning & Development / Talent Development / Instructional Design from a recognized certifying body (e.g., PSTD, ILD/CLDP, ATD, IAF, IBSTPI)

Experience creating reports and working with Team Leads and Managers to share insights

Fluency in written and spoken English

A "let's get it done" mindset

Should be willing to report 100% onsite in Ortigas.

Competitive salary

Transportation allowance provided

20% night differential (if applicable)

Health Insurance (Day 1 HMO w/ dependents)

Free daily meals

Paid Time Off

Company Equity