Sofi22d ago

Staff IT Support Specialist

Ca - San Franciscolead

IT & AdministrationIt Support Specialist

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Quick Summary

Key Responsibilities

Serve as the primary administrator for Jira Cloud, managing global settings, user permissions, security schemes, and complex workflow configurations.

Requirements Summary

Serve as the primary administrator for Jira Cloud, managing global settings, user permissions, security schemes, and complex workflow configurations.

Technical Tools

IT & AdministrationIt Support Specialist

Employee Applicant Privacy Notice

Shape a brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

SoFi is seeking a Staff IT Support Specialist, Jira Administrator to join our IT Operations team. Reporting directly to the Senior Director of IT Operations, you will be the primary owner of our Atlassian ecosystem. This is a high-impact role based out of our San Francisco office, responsible for the health, scalability, and strategic direction of Jira and related tools across the enterprise. You will not only manage the day-to-day administrative requirements but also serve as a strategic partner to business units to optimize workflows and drive operational excellence.

Responsibilities

~1 min read

Requirements

~2 min read

Experience: 5+ years of experience in Atlassian administration, specifically managing large-scale Jira environments in a professional enterprise setting.
Technical Skills: Deep expertise in Jira Query Language (JQL), Jira Service Management (JSM), and Confluence. Experience with ScriptRunner (Groovy) or Jira API integrations is highly preferred.
Strategic Mindset: Proven ability to move beyond "ticket-taking" to proactively identifying process improvements and driving tool adoption strategies.
Communication: Excellent verbal and written communication skills, with the ability to translate complex technical requirements into business-friendly solutions.
Education: Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
Certification: Atlassian Certified Professional (ACP) status is a significant plus.

Compensation and Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!