Senior Manager, Project Management (Brand Marketing)

POSITION SUMMARY Result-driven and strategic Project Management expert with 15 years of experience (ideally within an in-house agency operation). Fast-paced hotel and gaming experience preferred. Proven ability to elevate client satisfaction, optimize marketing asset production for gaming, food & beverage, and entertainment, and drive brand loyalty. Expertise in leading cross-functional creative and production teams, managing high-volume project requests, and leveraging data-driven insights to achieve key business objectives. EXPERIENCE REQUIRED Led client services in an advertising agency, an in-house agency, or similar roles in marketing, managing a team of account managers and project coordinators to support the delivery of campaigns and tactical efforts across various categories and industries with high volume and varied requirements. Client Satisfaction: Achieved a 90% client satisfaction rating by establishing clear communication protocols and a quarterly review process with key stakeholders. Managed a portfolio of different industries (with hospitality and entertainment clients preferred), overseeing the execution of marketing campaigns and client relationships. Strategic Planning: Responsible for successful annual, seasonal, and tactical marketing campaigns for key accounts. Team Leadership: Mentored a team of managers and executives, improving team performance and professional development. Project Delivery: Coordinated with agency teams and related partners to ensure the timely and successful delivery of all client projects. Stakeholder Relationship Management Serves as the primary liaison for respective stakeholders. Develops an understanding of campaign requirements, brand goals, and business challenges. Directs communication regarding issues, timelines, and potential constraints to stakeholders. Oversees end-to-end management of projects from briefing and scoping through delivery. Demonstrates adaptability and flexibility in handling scope changes, timeline constraints, and resource optimization to manage workflow. Continuously seeks ways to improve workflows, processes, and project delivery. Key Competencies & Skills Strategic Client Management: Develops and maintains high-value relationships with internal stakeholders across gaming, food & beverage, and entertainment departments. Agency Operations: Demonstrates an understanding of campaign workflows, resource management, and advanced planning to meet high-volume delivery requirements. Team Leadership: Leads, mentors, and manages the project management team to build a culture of excellence and accountability. Marketing Asset Production: Oversees the end-to-end development of static and video marketing assets for casino marketing, food & beverage, and entertainment. Industry Knowledge: Possesses in-depth understanding of hotel, food & beverage, and casino sector marketing requirements and regulatory considerations.