Patient Service Coordinator - Journey Project

United States·Washingtonmid

OtherService Coordinator

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Quick Summary

Overview

SOME (So Others Might Eat) provides material aid and comfort to our vulnerable neighbors in Washington, DC,

Technical Tools

OtherService Coordinator

Requirements

~1 min read

Greet clients and visitors, identify their needs, and provide information and initial direction.
Provide a positive initial customer service experience to all clients and visitors to SOME.
Check in all walk-in and appointment clients and complete the registration process. Obtain updated annual registration packets.
Collect demographic and health insurance information and complete data entry within established timelines.
Verify medical insurance and/or medical insurance and label on program client list
Pick up and put away packages; order office supplies/program supplies as needed
Pick up food for program as needed and help set up for program events in office and in the community as needed
Schedule client appointments within program and for psychiatry as needed
Regulate traffic flow in waiting area and front desk to ensure HIPAA compliance.
Contact clients with appointment reminders.
Support with program administrative tasks, including sending DocuSign requests to clients as needed
Reschedule missed appointments.
Monitor and support with outreach for client no-shows.
Administer patient surveys and submit to supervisor as needed

Answer phone line and direct calls; send client transportation links
Scan registration and referral forms into EMR. Scan signed documents. Update EMR as needed with client information. Mail discharge letters.
Collect, organize, and provide all program purchase receipts to supervisor monthly to remain in compliance with grant programming
Provide administrative support to BHS as assigned
After collaboration with provider, peer support, or supervisor, assist in coordination of patient emergency transportation needs to appropriate facility

Knowledge of electronic health records management
Knowledge of healthcare terminology
Good listening skills to identify client needs and direct accordingly
Customer service skills to work with clients
Problem-solving skills
Ability to remain calm in crisis situations
Ability to communicate with diverse audiences
Excellent verbal and written communication skills
Mission-oriented
Ability to work in a team environment; self-sufficiency; able to work independently
Flexibility with the ability to multi-task despite competing priorities
Proficient with MS Office, including Word, Excel, and Outlook. Able to create program flyers, monthly calendars, and send Outlook invites

What We Offer

~1 min read

Closing Date: Open Until Filled

SOME, Inc. is a proactive equal-opportunity employer. We ensure that all qualified applicants are considered for employment without discrimination based on race, color, religion, sex, national origin, disability, or protected veteran status.

SOME, Inc. is deeply committed to ensuring the job application process is accessible to all users. If you need assistance or have concerns about the accessibility of our website or the application process, please contact us at onlineaccommodations@some.org. This contact information is specifically for accommodation requests and does not pertain to application status inquiries.

To read our EEO Policy Statement, please click here. To view our notices to employees and applicants for employment, click on their corresponding link: EEOC Know Your Rights Notice and E-Verify Program Notice.

To Apply: Go to our career page at https://www.some.org/careers/open-opportunities and click on the search icon to locate this position. Follow the instructions to complete your online application profile to be considered. No phone calls, please.