Consultant – Service Coordinator (ServiceTitan) - [CG] 59863028350

Location: Remote (Philippines or LATAM)
Compensation:

• Philippines: USD $1,400 – $1,800 per month
• LATAM: USD $1,600 – $2,000 per month

Industry: Plumbing / Mechanical Services
Schedule: Full-time, aligned with U.S. EST business hours

Our client is a well-established U.S.-based plumbing and mechanical services company serving residential and commercial customers. The business operates in a fast-paced, high-volume service environment and relies heavily on strong coordination, accurate scheduling, and proactive customer communication.

We are hiring a Consultant – Service Coordinator with hands-on ServiceTitan experience and a strong background in plumbing service operations. This role sits at the center of day-to-day service delivery, coordinating technicians, customers, and internal teams to ensure jobs are scheduled, tracked, and completed accurately.

This is an execution-heavy role requiring direct experience with plumbing workflows and ServiceTitan, not a general administrative position.

• →Coordinate daily plumbing service jobs using ServiceTitan
   
• →Schedule, reschedule, and optimize technician routes
   
• →Act as the primary liaison between technicians and customers
   
• →Monitor job statuses, work orders, and service completion in real time
   
• →Maintain accurate job notes, updates, and documentation in ServiceTitan
   
• →Support job close-outs and invoicing readiness
   
• →Handle inbound and outbound customer communication professionally
   
• →Assist service managers with reporting, backlog tracking, and operational visibility
   
• →Proactively flag service delays or issues to prevent customer dissatisfaction
   

• Hands-on ServiceTitan experience (mandatory)
   
• Prior experience as a Plumbing Coordinator, Service Coordinator, or Dispatcher
   
• Strong understanding of plumbing service workflows and terminology
   
• Experience coordinating field technicians in a high-volume service environment
   
• Strong English communication skills, written and verbal
   

• Direct support experience with U.S.-based plumbing or mechanical service companies
   
• Exposure to service reporting, invoicing workflows, or technician performance tracking
   
• Experience working remotely with U.S. teams
   

• Highly organized with strong attention to detail
   
• Calm and structured under pressure
   
• Proactive problem-solver with strong ownership mindset
   
• Confident communicator with both customers and technicians
   
• Reliable follow-through in fast-moving operational environments

This role directly impacts technician efficiency, customer satisfaction, and revenue accuracy. A strong Service Coordinator ensures service jobs move smoothly from scheduling through completion, with minimal friction and maximum visibility.