62044506028 - Collections Representative - 20187

Collections Representative

We are seeking a motivated and detail-oriented Collections Representative to join our team. In this role, you will be responsible for managing customer accounts with a strong emphasis on collections, account reconciliation, and financial account analysis. The ideal candidate will possess a blend of customer service, problem-solving, and analytical skills, enabling them to investigate payment activity, identify account discrepancies, and partner with customers to achieve timely resolution of outstanding account matters.

Key Responsibilities

• Engage with customers to discuss outstanding balances and establish payment arrangements while maintaining a professional and customer-focused approach.
• Conduct detailed reviews of customer accounts, including payment histories, credits, invoices, deductions, and unapplied cash transactions.
• Investigate account discrepancies such as short payments, duplicate payments, disputed balances, missing remittances, and credit balances to determine appropriate resolution.
• Analyze account activity to verify the accuracy of credits, identify payment application issues, and reconcile account balances.
• Research and resolve account issues by collaborating with customers, internal departments, and team members.
• Maintain accurate account documentation and records of collection efforts, disputes, and resolutions.
• Identify trends and recurring account issues and provide recommendations to improve collection effectiveness and account accuracy.
• Provide exceptional customer service while navigating sensitive financial discussions and maintaining positive customer relationships.
• Support overall collections objectives by balancing collections activities with thorough account analysis and issue resolution.
• Communicate effectively with team members, management, and cross-functional departments to research account issues and ensure timely resolution.
• Escalate complex account situations as appropriate and provide clear, concise updates to management regarding account status, risks, and collection efforts.
• Collaborate with internal teams to resolve billing, payment application, credit, and account reconciliation issues.

Qualifications

• Proven collections experience with the ability to effectively manage delinquent accounts and collection efforts.
• Strong analytical and problem-solving skills, including the ability to investigate payment activity and reconcile account discrepancies.
• Experience reviewing customer account histories, credits, deductions, and payment transactions.
• Strong customer-facing experience with the ability to build and maintain professional relationships.
• Excellent verbal and written communication skills.
• Bachelor's degree is a plus but not required.
• Proficiency in English (C1/C2 level) is required for clear and effective communication.
• Must have a private workspace with stable and reliable internet access.