Customer Support Specialist 1 - 19874

• Fully remote position from the Philippines
• Schedule: Monday–Friday, 8:00 AM – 4:00 PM EST
• Salary: $900 - $1,000usd a month.

Our client, a technology company building a unified platform for CapEx planning and execution, is seeking a Customer Support Specialist to join their team.

Their platform replaces fragmented spreadsheets and email workflows by connecting long-term planning, budgeting, and day-to-day execution across the full CapEx lifecycle. It is widely used by real estate owners and operators managing complex capital expenditure programs.

This role is focused on ensuring customers have a seamless experience using the platform, with fast, accurate, and high-quality support.

The primary function of this role is to provide responsive, high-quality customer support while helping users successfully navigate and adopt the CapEx management platform across planning, budgeting, and execution workflows.

• Serve as the first point of contact for customer inquiries via email, chat, and support tickets

• Troubleshoot user issues related to platform functionality and workflows

• Diagnose and resolve common technical and operational issues efficiently

• Escalate complex bugs or system issues to internal technical teams with clear documentation

• Guide customers through platform features including planning, budgeting, and CapEx tracking tools

• Assist users in understanding workflows and best practices within the system

• Support onboarding of new clients and ensure smooth adoption

• Provide clear, professional, and timely responses to customer requests

• Maintain high standards of customer satisfaction and responsiveness

• Ensure all interactions are documented accurately within support systems

• Identify recurring customer issues and surface trends to internal teams

• Contribute to improving help documentation, FAQs, and support processes

• Collaborate with product and engineering teams to improve user experience

• 3–5 years of experience in customer support, SaaS support, or technical support roles

• Strong English communication skills (written and verbal)

• Experience supporting software or platform-based products

• Ability to troubleshoot and logically resolve user issues

• Strong attention to detail and organizational skills

• Comfortable working independently in a remote environment

• Experience with B2B SaaS platforms, especially in real estate, finance, or operations software

• Familiarity with CapEx, construction, or real estate operations workflows

• Experience using support tools such as Zendesk, Intercom, or similar platforms

• Strong problem-solving mindset with a customer-first approach

• Fully remote position

• Schedule: Monday–Friday, 8:00 AM – 4:00 PM EST

• Full-time role with consistent daily customer interaction

• Opportunity to support a modern platform transforming CapEx management for real estate operators

• Direct impact on customer success and product adoption

• Collaborative environment with product and engineering teams

• Exposure to enterprise workflows in real estate and capital planning

• Support professionals who enjoy helping users succeed in complex software systems

• Detail-oriented communicators who can simplify technical concepts

• Candidates who thrive in structured, fast-moving SaaS environments

• Problem-solvers who enjoy improving customer experience and workflows