Driver Support Representative 2 with Lime Media - 20202

Our client is a fast-growing experiential marketing and mobile advertising company that creates customized vehicle-based marketing campaigns and brand activations across the United States. Their team specializes in bringing creative concepts to life through mobile tours, branded vehicles, and nationwide promotional experiences.

As the organization continues to expand, they are seeking a Driver Support Representative to serve as a key point of contact for drivers and tour managers operating in the field.

The Driver Support Representative is responsible for providing exceptional support to drivers and tour managers while they are on the road. This role serves as the first line of assistance for mechanical concerns, technical troubleshooting, maintenance scheduling, and operational support.

The ideal candidate is highly organized, customer-focused, and able to remain calm under pressure. They should enjoy problem-solving, communicating with people, and coordinating solutions in a fast-paced environment.

• Respond to incoming calls from drivers and tour managers operating nationwide

• Provide support for mechanical, technical, and operational issues that arise in the field

• Troubleshoot problems and identify appropriate solutions or next steps

• Schedule maintenance appointments and coordinate service needs

• Serve as a reliable point of contact for drivers requiring assistance

• Deliver excellent customer service with a professional and positive attitude

• Communicate clearly and effectively with drivers, tour managers, vendors, and internal teams

• Maintain strong relationships through responsive and solution-oriented support

• Escalate complex issues to management when appropriate

• Train tour managers on proper equipment operation and care procedures

• Provide guidance on troubleshooting common issues while on the road

• Ensure users understand operational best practices and safety protocols

• Support ongoing training initiatives and knowledge sharing

• Document all driver inquiries, issues, resolutions, and maintenance activities

• Maintain accurate records within internal systems and databases

• Track issue resolution timelines and follow through to completion

• Assist with reporting and operational documentation as needed

• Identify opportunities to improve support workflows and driver experience

• Recommend process enhancements that increase efficiency and service quality

• Contribute ideas to improve communication and operational effectiveness

• 2–5 years of experience in customer service, technical support, dispatching, operations support, or a related role

• Excellent verbal and written English communication skills

• Strong problem-solving abilities and ability to think quickly under pressure

• Exceptional organizational and multitasking skills

• Ability to prioritize competing requests in a fast-paced environment

• Strong attention to detail and follow-through

• Proficiency with Microsoft Office Suite

• Ability to work independently while collaborating effectively with a remote team

• Experience in technical support, fleet support, dispatching, logistics, or field operations

• Familiarity with customer service software and ticketing systems

• Experience supporting mobile teams or field-based personnel

• Previous experience conducting training or onboarding sessions

• Some college coursework preferred

• Fully remote position

• Full-time schedule

• Flexible shift options:

  • 7:00 AM – 3:00 PM CST overlap required, or

  • 12:00 PM – 8:00 PM CST

• Monday–Friday

• 2–5 years of experience preferred

• Opportunity to support nationwide marketing and experiential campaigns

• Dynamic work environment with daily problem-solving opportunities

• Exposure to operations, logistics, customer support, and field management

• Collaborative team culture with opportunities for professional growth

• Long-term remote opportunity with a growing organization

• Customer-service oriented with a passion for helping others

• Calm and composed under pressure

• Strong communicator who can explain solutions clearly

• Organized and detail-oriented with excellent follow-up habits

• Adaptable and comfortable handling multiple priorities simultaneously

• Self-starter who takes ownership of issues until they are resolved

• Positive, professional, and proactive in supporting both drivers and internal teams

• Timely resolution of driver inquiries and support requests

• Accuracy and completeness of documentation

• Maintenance scheduling efficiency

• Driver and tour manager satisfaction

• Responsiveness and communication quality

• Contribution to process improvements and operational efficiency