Operations Collections Lead (South Africa or LatAm) - 53682308386

Collections Operations Lead 

Remote | Full-Time

About the Role
We are building a new consumer finance company and are looking for a hands-on Collections Operations Lead to help design, launch, and scale our collections function from the ground up. This is not a pure calling role — we need an operator who understands the business and can build processes, workflows, and systems that will support a growing portfolio.

This first hire will play a critical role in shaping our collections strategy, technology requirements, and operational playbooks as we scale.

Key Responsibilities

• Build and own the end-to-end collections operations function
   
• Develop and implement collections strategies across early, mid, and late-stage delinquency
   
• Define call cadence, account segmentation, escalation timing, and write-off frameworks
   
• Establish skip tracing workflows and recovery optimization processes
   
• Help design internal servicing and collections software by providing operational requirements and feedback
   
• Create SOPs, QA frameworks, and performance metrics for future collections agents
   
• Monitor portfolio performance and recovery trends, adjusting strategy as needed
   
• Support hiring, onboarding, and training of additional collections agents as the portfolio grows
   
• Ensure compliance with US consumer collections regulations and internal policies
   

Required Experience

• 3–5 years of experience in US consumer collections or subprime lending operations
   
• Experience working in a scaled collections environment such as Encore Capital Group, Portfolio Recovery Associates, Midland Credit Management, or a Buy Here Pay Here (BHPH) auto finance dealership
   
• Experience managing or contributing to portfolios that grew from small to large
   
• Strong operational knowledge of collections strategy, including call cadence, skip tracing, escalations, and settlements
   

Technology & Systems

• Comfortable working with loan servicing and collections platforms
   
• Ability to provide input on internal software requirements and workflow design
   
• Experience with platforms similar to LoanPro or Nortridge is a plus
   
• Data-driven mindset with the ability to interpret recovery metrics and portfolio performance
   

What We’re Looking For

• Someone opinionated about collections strategy and best practices
   
• A builder who enjoys creating processes and improving operational efficiency
   
• Hands-on and willing to execute while building scalable systems
   
• Strong understanding of US consumer collections lifecycle and compliance considerations