Patient Intake & Call Specialist (Dental) - 19352

Role: Patient Intake & Call Specialist (Dental)
Company: Confidential – High-Volume Dental Practice, New Jersey
Priority Location: LATAM or South Africa – neutral accent, strong US-facing communication required
Working Hours: Full-time, must cover US Eastern hours including 2–5pm window
Type of contract: Independent Contractor
Salary: $1,500 – $2,000 USD
Type of job: Remote

The final offer is at the client’s discretion and will depend on the candidate’s interview result, skills, and experience.

About the Company:

Our client is a high-performing dental practice based in New Jersey seeing approximately 100 new patients per month. The practice operates in a high-volume, insurance-based model with a strong focus on emergency and high-value procedures. The business is growing quickly, but the current front desk setup is limiting scale — missed calls due to early closures, high call volume impacting the in-office patient experience, and inconsistent script adherence have created a clear gap this role is designed to fill.

About the Role:

We're hiring a Patient Intake & Call Specialist to manage all incoming new patient and emergency calls. This is not just an admin role, it's a conversion-focused, patient-facing position where you will act as the first impression of the practice. Every call is a revenue opportunity and a brand moment. This role is critical to capturing revenue and protecting the patient experience.

Key Responsibilities:

Call Handling & Patient Intake

• Handle all incoming new patient and emergency calls
• Guide callers toward booking appointments efficiently and professionally
• Manage call routing via the practice's call tree system

Conversion & Script Adherence

• Follow structured scripts precisely while maintaining a natural, professional tone
• Ensure every caller feels like they're speaking to a local, polished representative
• Apply a conversion-focused mindset to move callers from inquiry to booked appointment

Patient Experience & Standards

• Maintain a high standard of patient experience on every interaction
• Handle calls with clarity, warmth, and control, including 10–15 minute conversations
• Represent the practice brand consistently across all call types

Compliance & Systems

• Operate within a HIPAA-compliant environment using secure, encrypted systems
• Use practice management software provided by the client
• Maintain accuracy and consistency in all patient data and call records

Qualifications & Skills

Hard Skills:

• Strong spoken English with a neutral or minimal accent — US-facing communication is essential
• Experience in customer service, call center, or appointment setting
• Healthcare or dental admin experience preferred but not required
• Ability to follow scripts precisely while sounding natural and confident
• Comfortable working in a KPI-driven, structured environment
• Familiarity with HIPAA compliance and secure systems handling preferred

Soft Skills:

• Confident, take-charge communicator who can guide conversations and convert bookings
• Calm, warm, and professional tone — essential for a healthcare setting
• High attention to detail and consistency across every call
• Strong sales or conversion mindset, not just support
• Reliable and consistent — this is a critical trust-based role
• Able to handle high call volume without sacrificing quality