Quoting & Client Support Assistant - 59186364941

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Role:  Quoting & Client Support Assistant

Priority Location: Philippines

Working Hours: 8AM - 4:30PM (Mon - Fri) US Pacific Time (Vancouver, Canada)

Salary Range: USD 1,500 - 2,500 per month (The final offer is at the client’s discretion and depends on the candidate’s interview result, skills, and experience.)

Type of contract: Independent Contractor

Type of job: Remote

 

About the Company:

The company is a leading countertop fabrication and installation company with multiple locations across British Columbia and Alberta. We serve both residential and commercial customers through retail showrooms and a wholesale channel supplying builders, contractors, and designers. We are growing and looking for a talented marketer to help drive that growth across digital and traditional channels.

 

About the Role:

We’re hiring a Quoting & Client Support Assistant to join a collaborative, design-savvy team supporting a Canadian-based company in the custom countertop and interior surfaces industry. This is a high-ownership role for someone who thrives on precision, accountability, and delivering exceptional client service in a fast-paced environment.

 

You’ll work closely with founders—both hands-on, supportive, and relationship-driven leaders. They value clear communication, reliability, and a coachable mindset, and are looking for someone who will become a trusted, proactive extension of the team.

 

What You’ll Do:

This hybrid quoting and customer support role involves technical interpretation, quoting via ERP tools, and direct client interaction. You'll be responsible for end-to-end quote handling—from interpreting drawings to following up with clients.

 

Core Quoting Tasks:

• Prepare accurate quotes based on client selections or specs from designers
• Use the internal ERP system (Epicor) to generate quotes (training provided)
• Meet quote turnaround SLAs:
  • Standard quotes: within 24 hours
  • Complex/custom quotes: within 72 hours
  • Maintain accurate internal records and tracking
  • Proactively follow up on open/unconverted quotes
• Support Sales Staff and convert quotes into Sales Orders when required

 

Plan Reading & Technical Work:

• Interpret architectural, cabinetry, or countertop drawings
• Translate design specs into feasible quoting details (e.g., understanding material limits like “stone doesn’t float”)
• Experience with kitchen, stone, or laminate design is a major plus

 

Client Communication:

• Respond to clients via email and occasional phone calls
• Clarify concerns, resolve objections, and build rapport professionally
• Communicate proactively with the internal team—no ghosting or lagging updates

 

Required Key Qualifications & Skills:

• Strong attention to detail and commitment to accuracy
• Self-starter with excellent time management and task ownership
• Fluent English with a professional tone in both writing and speech
• Customer-oriented and confident in managing back-and-forth dialogue
• Able to learn fast and function independently after onboarding
• Comfortable being “the one” responsible for quoting—consistency and accountability are key

 

Bonus Points For:

• Experience reading architectural or cabinetry plans
• Exposure to interior/kitchen design, stone/laminate surfaces
• Familiarity with ERP or quoting software (especially Epicor)
• Experience with AutoCAD, drafting, or technical project coordination
• Ability to juggle multiple quotes and still meet deadlines

 

Tools You’ll Use:

• ERP Software: Epicor (training provided)
• Communication: Slack, WhatsApp, Email (based on your preference)
• Compliance & Payroll: Multiplier
• Candidates will be assessed based on demonstrated value and alignment with team culture.