Test Principal Engineer

SonicWALL is looking for talented individuals who want to work in cutting-edge technology with a dynamic, fast-growing company. If you have what it takes to thrive in this fast-paced environment and you meet the minimum requirements for this position, please contact us. We'd love to hear from you!

Must possess excellent problem-solving and communication skills. In addition, the individual must be flexible, dependable, and have excellent time management skills. A strong understanding of L2-L7 networking protocols, with major emphasis on SSL, HA (High Availability), State Sync, Network Cluster, and major Operating Systems such as UNIX, Linux, and all Microsoft Windows operating systems is needed.

• →Serve as a subject matter expert (SME) for escalated issues from SonicWall Enterprise customers.
• →Lead troubleshooting efforts for complex customer issues using tools such as Wireshark, Netmon, and other network diagnostic utilities.
• →Act as the technical focal point for high-impact customer incidents and drive issues to resolution.
• →Design, build, and maintain test environments to reproduce customer-reported issues.
• →Define test strategies, methodologies, and validation plans for networking and security products.
• →Collaborate closely with Engineering, Support, QA, and Product teams to identify root causes and implement solutions.
• →Work effectively in a high-pressure, interruption-driven environment while managing multiple priorities.

• Strong understanding of Ethernet, TCP/IP, and networking fundamentals.
• Expertise in SSL testing, system testing, and functional validation.
• Hands-on experience with Layer 2 and Layer 3 networking technologies.
• Experience testing switching protocols, including:
  • STP
  • RSTP
  • MSTP
  • PVST+
• Experience testing routing protocols, including:
  • OSPF
  • IS-IS
  • BGP
• Proficiency with network test equipment such as IXIA and Spirent.
• Hands-on experience configuring and troubleshooting Cisco and Juniper switches and routers.
• Working knowledge of LAN/WAN networking architectures and implementation methodologies.
• Strong understanding of network security technologies, including:
  • Firewalls
  • IPS
  • IDS
  • Vulnerability Protection

• Experience with multicast technologies such as PIM-SM, IGMP, MLD, and MSDP.
• Experience with MPLS technologies, including RSVP, LDP, and Traffic Engineering.
• Prior experience as an Escalation Engineer or Technical Support Engineer supporting enterprise networking environments.
• Proven ability to recreate and resolve customer issues remotely.
• Strong analytical, troubleshooting, and root-cause analysis skills.
• Experience working directly with enterprise customers and managing critical escalations.
• Excellent presentation and communication skills.

• Bachelor's degree in Computer Science, Electrical Engineering, or a related field (or equivalent experience).
• 7-10+ years of experience in networking, network security, technical support, QA, or a related engineering discipline.
• Proven crisis management and customer-facing problem-resolution experience.
• Ability to configure, analyze, and troubleshoot medium- to large-scale network environments.
• Strong organizational skills with the ability to manage priorities and customer commitments effectively.
• Excellent verbal and written communication skills, especially in remote and cross-functional environments.
• Demonstrated ability to work independently while contributing to a collaborative team culture.
• Self-motivated with a strong sense of ownership and a "can-do" attitude.

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