Aviation Specialist (Starlink Aviation)

• →Serve as primary SpaceX technical focal point for Starlink Aviation, interfacing with airline/customer operations point-of-contact
• →Develop and document procedures to train internal on-call operators for customer support, remote troubleshooting, and debugging
• →Own external-facing certification and airline contractual deliverables in support of troubleshooting and maintenance of Starlink Aviation systems
• →Coordinate and support Starlink Aviation installations and provisioning to the network
• →Build, test, and maintain representative ground test setups to reproduce field issues and aid in root-cause issues
• →Provide hands-on support for site surveys for new product development and hardware investigations in the field
• →Monitor fleet health and take ownership of the overall performance of the installed fleet, coordinating with software, network, and aircraft technicians to resolve issues that are impacting service level in an expedited manner

• High school diploma or equivalency certificate
• 2+ years of professional work experience in information technology, aviation, aerospace, consumer electronics, or technical support or a Bachelor's degree in a STEM field
• 2+ years of experience working with technical documentation, engineering drawings, and schematics

• Strong interpersonal and verbal communication skills
• Aircraft Electronics Technician (AET) or Certified Aircraft Electronics Technician (CAET) certification and/or Airframe & Powerplant (A&P) Certification
• Ability to process fleet data and present trends to engineering, production, and supply chain teams to drive cross-disciplinary improvements to product and process
• Ability to fabricate and repair cable harnesses including soldering, crimping, and assembling connectors
• Strong computer skills, including experience with Microsoft Office (Excel, Word, PowerPoint, Outlook) and ability to navigate and manipulate files
• Experience working with oscilloscopes, digital multimeters, power supplies, and soldering equipment
• Experience working with multi-disciplinary engineering teams for product support and issue resolution
• Experience with networking problems and basic knowledge of Ethernet, Routing, TCP/IP protocols, and VLAN
• Experience working in a customer facing role
• Experience with Linux, python or other scripting language.

• Must be willing to work all shifts, overtime, and weekends as needed to meet critical deadlines
• Must be willing to travel up to 25%

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.  

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to [email protected].