Client Coordinator

Client Coordinator Position Description 

Professional Objective: To provide superior customer service to the guests at Sparrow’s Nest. To ensure that external customers receive a memorable and satisfying experience during every contact with our business, and that internal customers (i.e., technical staff) are able to do their best possible work. 

Overall Purpose: The Client Coordinator is the client’s first contact with the spa, whether by telephone or in person.  They set the tone for the visit from the moment they begin interacting with the clientele.  The Client Coordinator aligns communication and work activity within the spa, and is a primary agent of customer satisfaction and quality management and has particular attunement to the needs of pregnant and postpartum clients.

Duties and Responsibilities:

Essential Functions

• Acts as a skilled and gracious host to guests of the wellness center, ensuring their complete comfort and satisfaction
• Efficiently schedules, confirms and guarantees all appointments according to the company protocols and manages waitlist
• Provides thorough and knowledgeable explanations of the spa’s services in order to maximize each sale and optimize customer satisfaction
• Provides prompt, professional, and helpful telephone service to customers
• Coordinates client appointment schedules to ensure smooth and efficient workflow
• Checks guests in and out
• Performs sales transactions, creates and takes responsibility for Point of Sale data, follows procedures and maintains high standard of accuracy

Other Duties

• Orients guests to the facility and sets them up for desired activities
• Conducts walk-in retail sales
• Sells gift cards, advises on gift selection, maintains accurate gift sales data
• Helps to maintain a beautiful and clean physical environment in public areas of the spa
• Provides facility tours to visitors and prospective clients
• Facilitates effective workflow for internal customers (technical staff) including laundry support
• Attends and participates in general and team meetings
• Maintains a polished and professional appearance, including following dress requirements

Qualifications:

• Friendly, positive attitude!
• Experience in direct customer care (hospitality and retail experience highly valued, but not required)
• Basic computer skills and ability to learn our software application
• Excellent communication skills
• Schedule flexibility
• Energetic, accustomed to a fast pace, experienced at multi-tasking

Physical Demands:

Standing 20%, sitting 30%, walking 10%, lifting 20%, computer use 25%, bending 5%, stooping 5%, lifting up to 20 lbs.