HOA Site Manager - Company Fleet Car Provided

Would you want to work in a stable, recession-proof industry? Are you interested in working for a supportive company that is an innovator in its field? Do you want a job where you are outside the office for most of the day? Do you enjoy driving? Are you detail-oriented? Are you consistent and dependable?

We appreciate the people we work with and want to provide our people with the resources and flexibility they need to succeed. Spectrum AM can offer you:

• In-house education, including continued personal development, to expand your knowledge and personal brand

• Support structure for your learning and success, including mentors, subject-specific experts, the training department, and managers

• The freedom to work autonomously

The Compliance Driver is responsible for driving to the communities we manage on a regular basis and making notations of non-compliant homeowners. For an informative role description, please visit https://spectrumam.com/DIL-Site-Manager.pdf

Are you happy spending 90% of your workday driving? This position directly inspects homes for compliance by driving through the neighborhoods that Spectrum serves. These drives are completed in a company vehicle, but you may occasionally be asked to use your own vehicle to complete drives due to scheduling issues. (If this occurs, we do pay mileage for the use of your own vehicle)

Are you comfortable helping frustrated homeowners? In this role, you may need to de-escalate and resolve conflicts with difficult or upset homeowners. We offer training on how to effectively deal with these situations.

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  Improve service by recommending improved processes, and identifying new product and service applications

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  Work with homeowners regarding various issues involving compliance and the resolution of those issues 

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  Respond to customer inquiries by first understanding the inquiry, then reviewing previous similar inquiries and responses, researching other information, assembling the information, forwarding the information to the customer, and verifying that the customer understands

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  Continually increase job knowledge by participating in educational opportunities, and read and understand the governing documents of each homeowner’s association
  

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  Some walking requirements for certain communities

• Must be computer literate and familiar with Microsoft Word and Excel

• Understand how to enter data into databases and iPads. 

• Proven skill in conflict resolution and customer service

• Organization and time management

• Problem-solving and analysis

• Clear and professional communication, both written and verbal

• Attention to detail

• Able to understand and carry out oral and written requests

• Able to multitask and learn in a fast-paced environment

• Customer-service minded with the ability to work as part of a team and maintain a calm demeanor during customer interactions and peak times

Working as a Compliance Driver is an excellent way to learn about our industry. Combine the learning you acquire in this position with our training programs and your commitment, and you have a career path to many other positions at Spectrum AM

For more information about Spectrum AM, visit our website at https://spectrumam.com/careers/

If your application is a good match, you can expect to be contacted to schedule a phone interview as the next step.

Spectrum AM is an Equal Opportunity Employer.