Technology Support Technician

Tx-Georgetown- Hybrid - UsHybridmid

OtherSupport Technician

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Quick Summary

Technical Tools

OtherSupport Technician

Benefits:

401(k)
401(k) matching
Bonus based on performance
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
Wellness resources

At Sport Clips, technology is at the heart of how we support our teams and deliver an exceptional experience to our clients. We’re looking for a Technology Support Technician who thrives on solving problems, helping people, and keeping systems running smoothly.

In this role, you’ll be a key player in supporting both our corporate teams and retail locations—ensuring everything from laptops to POS systems works seamlessly. If you love hands-on tech, fast-paced environments, and making a real impact, this is your opportunity.

This role is based in Georgetown, TX and you MUST be able to work onsite a minimum of 4 days a week.

What You’ll Do

Technology Deployment & Support

Set up, image, and deploy laptops and workstations for in-office and remote employees
Troubleshoot and resolve hardware and software issues to keep teams productive

Business Application Support

Support internal platforms and applications used across the business
Train and guide team members so they can get the most out of our tools

Retail Technology Support

Support retail operations with a focus on POS systems and kiosks
Quickly resolve store-level tech issues to minimize downtime

Asset Management

Track and manage IT assets with accuracy and attention to detail
Perform upgrades and maintenance to keep systems compliant and reliable

Security & Compliance

Maintain strong security practices and protect company data
Stay current on emerging threats and best practices

User Training & Helpdesk Support

Provide friendly, effective support to end-users
Document all work in our ITSM system (Jira) for visibility and tracking

Collaboration & Innovation

Partner with IT and business teams to improve processes
Help build and maintain a knowledge base to empower users

What You Bring

Technical Skills

1+ years of IT support experience or equivalent (Degree, A+, or hands-on experience)
Strong troubleshooting skills across hardware, software, and networking
Experience with Windows, macOS, and Microsoft 365
Knowledge of networking basics (VPN, TCP/IP, DNS, DHCP, firewalls)
Familiarity with POS systems and retail tech environments
Experience with ticketing systems like Jira

Problem Solving & Ownership